REL Requirements Analyst

Mortgage Product Manager

Compile, research, analyze, and document data, requirements, workflows, and functionality for Mortgage teams. Develop and evaluate information to prepare actionable recommendations. Collaborate with REL Technology and REL Support teams to create, manage, and maintain product boards and backlogs.

Responsibilities

• Clearly communicate status updates and issues in both oral and written formats; lead product meetings.
• Author a wide range of user stories, features, and backlog items; provide constructive feedback on peer submissions.
• Serve as liaison between Mortgage Systems & Solutions teams and business stakeholders.
• Conduct thorough requirements analysis and validation to ensure completeness, consistency, clarity, feasibility, and ensure they comply with the established standards.
• Solve business partners problems by designing system solutions, interviewing stakeholders, evaluating alternatives, and presenting findings.
• Manage medium to large projects or product lines independently or as part of a team.
• Identify and escalate risks or issues with well-considered mitigation strategies.
• Elicit and document functional and non-functional requirements using interviews, document analysis, storyboards, use cases, and diagrams.
• Represent requirements through epics, features, stories, models, diagrams, prototypes, or scenarios to enhance team understanding.
• Track and manage requirements and changes throughout the product lifecycle using backlog and board tools.
• Translate business needs into clear, actionable requirements and artifacts.
• Continuously seek opportunities to expand industry and domain knowledge.
• Contribute to process improvements within the department or branch.
• Participate in third-party vendor evaluations and selections as needed.
• Perform additional duties as assigned.

Qualifications

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio); produces polished, professional deliverables.
• Skilled in data querying, reporting, and analysis (e.g., SQL).
• Experience with Azure DevOps and Agile methodologies.
• Strong understanding of IT solution development and delivery.
• Effective planning, organizational, and multitasking skills.
• Familiarity with Navy Federal's ServiceNow platform and internal products, services, and policies.
• Preferred: Certifications in Scaled Agile Framework (SAFe) and/or Certified Scrum Master (CSM).
• Strong verbal and written communication skills.
• Bachelor's degree in Business Administration, Information Technology, Computer Science, or related fieldor equivalent combination of education and experience.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.