Regional Social Work Manager

Position Description

THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
City Mission

POSITION TITLE: Regional Social Work Manager
LOCATION/DEPT: CITY MISSION
REPORTS TO: Director of City Mission
FLSA CATEGORY: Exempt
STATUS TYPE: RFT
PAY CODE: 206 ($67,000)

OUTCOMES
Responsible for the coordination and integration of all Social Services ministries among Salvation Army units and resources within an assigned region of the City of Chicago. Responsible for the full implementation of the Pathway of Hope model within the assigned region.

• Essential Duties And Responsibilities
  • Administration and Planning
    • Team Development: Provide professional direction to coordinate all program ministries within the service region.
    • Program services are delivered and coordinated in a fully integrated manner within the context of overall corps ministries.
    • Ongoing review and evaluation of program outcomes to improve service delivery.
  • Pathway of Hope and Case Management Support
    • Manage the implementation of Pathway of Hope throughout the region, including staff training and review of outcomes.
    • Provide ongoing supervision and administrative oversight for the region in the implementation of Pathway of Hope.
    • Ensure quality of local data and reporting to support national and territorial POH outcomes.
  • Communication
    • Maintain excellent communications within the Region and Division.
    • Weekly meetings with officers and program staff; regular meetings with Divisional POH Project Manager and Regional Team to review City Mission strategy.
  • Collaboration
    • Establish and maintain collaborative relationships across regions to meet mission objectives.
    • Support team building at Divisional POH Meetings, Regional Meetings, and Corps Officer Meetings.
  • City Mission and Divisional POH program support
    • Participate in City Mission Management Team; attend monthly meetings; share updates with Program Managers and POH Coordinators.
    • Provide ongoing support to City Mission social service programs and POH leadership; participate in QA reviews and provide guidance during critical times.
  • Resource Development
    • Strengthen program ministries by seeking additional resources.
    • Provide community resources at Regional and Divisional meetings; ensure POH planning quality at sites.
  • Staff Development
    • Provide professional support to staff with training and resources; conduct workshops as requested.

• Clinical Intervention/Case Management Support
  • Consultation for Social Services Coordinator and Corps caseworkers on crisis intervention and case management; guidance in mandated reporting and mental health issues.
  • Plan, coordinate and facilitate monthly Corps caseworker meetings; meet with staff and Officers monthly to discuss community linkages and data needs.

• Intra-Agency Responsibilities
  • Ensure relevance and consistency of social services by collaborating with other Salvation Army units; adhere to policies and objectives with outcome-based measures.
  • Assist POH scaling and learning agenda with key project managers and regional coordinators.

• Community Relations
  • Attend inter-agency meetings and maintain relationships with community agencies to provide comprehensive services and stay informed on trends and resources.

• Continuing Education
  • Participate in professional seminars and conferences; maintain active involvement in the social work field and incorporate new developments.
  • Prepare materials for presentation or publication as approved; stay current on legislation affecting social work practice.
  • Plan and participate in POH workshops; maintain POH personnel database; supervise social work interns as requested.

Reporting Relationships
This position reports to the Director of City Mission and collaborates with Divisional POH Project Manager, program staff, corps officers, and social services to ensure effective service delivery.

Performance Measurements
Evaluated on achievement of outcomes, timeliness and accuracy within budget, and 30/60/90-day reviews.

• Education/Experience
  • Master’s degree from an accredited school of Social Work.
  • Licensed Clinical Social Worker (LCSW) preferred.
  • 3-5 years in social work with experience in service delivery and staff supervision.
  • Bi-Lingual, Spanish preferred.

• Competencies
  • Commitment to The Salvation Army mission; strong knowledge of social work principles, counseling, and case management.
  • Ability to integrate social work with organizational goals; strong communication and collaboration skills.
  • Respect for diverse client populations and ability to handle confidential information.

• Position Limitations
  • Commit resources only as allocated or approved; keep leadership informed of critical issues; adhere to policies and procedures.

• Physical Demands/Work Environment
  • Moderate physical work; ability to lift 10 pounds; use of computer and office equipment; office with low noise; travel to sites in the Chicago area.
  • Maintain a positive work atmosphere and treat all donors and colleagues with respect and dignity.

THE SALVATION ARMY MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.