Referral Coordinator Supervisor

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

This role supports all 5 Philadelphia offices and requires being on-site Monday through Friday.
The Referrals Supervisor is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients. The Referrals Supervisor will oversee a team of centralized care (referral) coordinators.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Provides extraordinary customer service to all internal and external customers (including patients and other ChenMed team members) always.  Establishes and maintains relationships with identified service providers.
• Conducts all activities as outlined in the job description for Care Coordinator.  Provides coverage for Care Coordinators when they are on paid time off or call out.
• Supervises centralized care coordinators in their day to day activities.  Ensures the completeness and accuracy of all tasks.  Assists coordinators with complicated referrals.
• Provides referral consulting support to assigned centers. Acts as referrals liaison for Center Managers. Answers questions and assists the center referral staff (care coordinators) at the request of the Center Manager and provides feedback to Center Managers when needed.
• Ensures Preferred Provider List is used accurately and effectively. Collaborates with referral management to ensure specialist network is adequate for the geography and escalates accordingly when network adequacy impacts access to care.
• Generates and analyzes all Business Intelligence reports; releases to the care coordinators.
• Training of new care coordinators and assisting with training of new processes with direction from Referral Manager.
• Covers for Referral Manager while on PTO.
• Provides feedback to Referrals Manager to conduct performance evaluations for referrals team members.
• Submits Workday timecards and approves PTO for care coordinators.
• Performs other duties as assigned and modified at manager’s discretion.

• Knowledge of products, services, standards, policies and procedure s in a healthcare environment
• Network Management experience/understanding
• Understanding of cost as it r elates to Medicare part A and B
• Ability to effectively communicate with employees, patients and other individuals in a professional and courteous manner
• Ability to pay close attention to detail and to ensure accuracy of reports and data

EDUCATION AND EXPERIENCE CRITERIA:

• Bachelor’s degree preferred; relevant, equivalent experience may be substituted for education
• Minimum five (5) years supervisory experience
• Proficient in Microsoft Excel, Outlook and Word
• Experience working with Physicians and Directors on a daily basis
• Experience reviewing data and making decision based of the data
• Experience working in Medicare managed care environment
• Experience managing teams greater than 3 employees

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