Receptionist

Receptionist

Job Summary: Responsible for greeting of customers, telephone reception and general clerical assignments, as necessary.

Job Responsibilities:

• Screens telephone calls and redirects to individuals who can quickly and efficiently respond. May give appointment callers directions to the office when needed.
• Greets visitors and ensures they are directed to their appointment in a quick and efficient manner
• Help coordinate and keep an up to date list of incoming visitors, meeting and events happening
• Maintains managed conference room calendar and issues reminders and monitors appointments to assure the office operates efficiently.
• May ensure office supplies are replenished when needed.
• Requests and administers ID process for consultants and the offshore team.
• Troubleshoot and provide technical assistance for sign in kiosks and iOffice (or other Walgreens authorized systems)
• Provide centralized point of contact for any team member or guest related building services questions
• Full concierge services including arrangement of reservations, transportation and 3rd party services.
• Provide concierge level services for visitors based on need. Keep staff apprised and prepared to assist with information on local restaurants, hotels and other guest information to make the visitors experience as pleasant as possible.
• Offer storage for luggage, refreshments or other amenities to guests upon arrival within 3-5 minutes of arrival (depending on security timing)
• Hosts will be personally notified via phone call, email or text of their guest arrival / check-in
• Continuous management of visitors, meetings and events with proactive approach to address any potential conflicts. Resolve conflicts between meetings and events proactively by tracking 2-4 weeks ahead (minimal) with longer term events tracked 1 year out.
• Ensure all common areas are professionally presented and kept neat and clean; monitor areas and manage janitorial staff expectations for those areas. Ensure the image and quality of the main reception area is up to WBA standards.
• Monitor signage, maintain any information that is 'real time' and ensure that signage is working and in proper order for front desk areas (see additional requirements for 108 and 200)
• Provide overall lobby and entrance oversight and management; Maintain lobbies according to SLA's and manage security, furniture, technology, equipment, cafe services, etc.

About Walgreens: Founded in 1901, Walgreens has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

External Basic Qualifications:

• High School Diploma / GED
• Experience answering phones and directing caller to appropriate parties.
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.

Preferred Qualifications:

• High School Diploma / GED and at least 1 year experience in an office environment or the hospitality industry.

We will consider employment of qualified applicants with arrest and conviction records.