Receptionist - East Jefferson General Hospital's Wellness Center

Job Title

Your job is more than a job.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

General Duties

• Greets and welcomes patients, staff, and visitors in a professional, warm and friendly manner.
• Directs visitors to the appropriate personnel and department/office.
• Promptly informs the supervisor/manager of the arrival of any regulatory agency and instructs agency representatives to remain in the front office until the designated LCMC staff member accompanies the representative to the appropriate area.
• Ensures front office is tidy and clean.
• Maintains front office security by following safety procedures and controlling access.
• Answers, screens and routes incoming phone calls to appropriate team member in a timely and professional manner.
• Schedules internal conference room meetings, by responding to and evaluating requests, monitoring conflicts, and avoiding overbooking.
• Schedules external conference center events, including processing online requests, contracts and payments.
• Coordinates logistics for internal and external conference room events, including arranging room set-up with Event management, partition opening/closing with Facilities, AV needs with IT, parking with Hospital Public Safety and catering with Food Services.
• Maintains floor stock beverages for the front office refrigerator and orders office supplies, as needed.
• Distributes parking vouchers to guests as per hospital protocol or guidelines.
• Performs other routine clerical duties such as filing, photocopying, and faxing as needed.
• Contributes to team effort by offering to assist others, recommending changes to improve productivity and performs other duties as assigned.

Minimum Qualifications

• Required: High School Diploma/GED or equivalent OR 2 years of work experience.
• Preferred: 6 months of work experience as a receptionist.

Knowledge, Skills, and Abilities

• Excellent communication and hospitality skills.
• Ability to handle confidential information in a professional manner.
• Ability to multitask and handle stressful situations.
• Working knowledge of EPIC and MS Office applications.

Reporting Relationships

• Does this position formally supervise employees? No

Functional Demands

• Light: Light physical requirements- Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Physical Demands

• Sitting - Continuous (67-100% of day)
• Standing - Occasional (0-35% of day)
• Walking - Occasional (0-35% of day)
• Climbing (e.g., stairs or ladders) - Occasional (0-35% of day)
• Lifting Floor to waist level: 0-10lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 10-20lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 20-50lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 50-100lbs - Occasional (0-35% of day)
• Lifting Floor to waist level: 100+lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 0-10lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 10-20lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 20-50lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 50-100lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 100+lbs - Occasional (0-35% of day)
• Carrying objects - Occasional (0-35% of day)
• Push/pull - Occasional (0-35% of day)
• Twisting - Occasional (0-35% of day)
• Bending - Occasional (0-35% of day)
• Reaching forward - Frequent (36-66% of day)
• Reaching overhead - Occasional (0-35% of day)
• Squat/kneel/crawl - Occasional (0-35% of day)
• Wrist position deviation - Frequent (36-66% of day)
• Pinching/fine motor activities - Continuous (67-100% of day)
• Keyboard use/repetitive motion - Continuous (67-100% of day)
• Talk or hear - Continuous (67-100% of day)

Sensory Requirements

• Near Vision - Accurate 20/40
• Far Vision - Accurate 20/40
• Color Discrimination - No
• Depth Perception - Moderate
• Hearing - Accurate

Occupational Exposure Risk Potential

• Bloodborne pathogens - Not Anticipated
• Chemical - Not Anticipated
• Airborne communicable diseases - Not Anticipated
• Extreme temperatures - Not Anticipated
• Radiation - Not Anticipated
• Uneven surfaces or elevations - Not Anticipated
• Extreme noise levels - Not Anticipated
• Dust/particular matter - Not Anticipated
• Other (List) - Not Anticipated

Population Served

• Neonate/Infant up to 1 year: No
• Youth (1yr to 15 yrs): No
• Adult (16 and up): No

Work Shift:

Evenings (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

East Jefferson General Hospital, a landmark of LCMC Health's incredible community of care, has been the go-to hospital for health, wellness, and one-of-a-kind care in East Jefferson Parish for over 50 years. And we're only beginning to realize our greatest potential. Learn more about East Jefferson General Hospital and our legacy, our future, and our national recognition as a Nurse Magnet Hospital.