Radiology Scheduler

This candidate will be assisting patients in scheduling their appointments for outpatient services. They will be taking a minimum of 70+ inbound/outbound calls per day. Calls will include but are not limited to preregistration, coordinating patient schedules to maximize patient and physician satisfaction, estimating patient financial responsibility, collect insurance information, payment information, and deductible. In addition, this candidate will ensure that the patient meets the hospital financial policies/guidelines for services scheduled. Lastly this candidate will communicate to the patient any necessary instructions and directions for their appointments plus any additional information from the doctor.
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Knowledge of ICD-9/ICD-10 coding and current CPT coding
Knowledge of commercial insurances and their portals (Cigna, Aetna, BCBS, UHC)
High School Diploma/GED
2+ years of healthcare front desk or healthcare call center experience with true scheduling experience
1+ year of experience with radiology - understanding terminology and scheduling appointments
MRI, CT-Scan, CAT Scan, x-ray, PET scan, Mammo, Nucmed, biopsies