Quality - Training Specialist

100% onsite
Important Note: We might need to open this up for Hybrid/remote workers (if approved for exception, waiting for it from management), so please go ahead and submit candidates for Hybrid/remote as well. Initial review would be given to onsite candidates first.

Position Summary:
The Sr. Training Specialist, Instructional Design & Systems Training is a full-time role. The primary focus for this role is to lead and manage the instructional design, and training development for computer-based training courses that support the Supply Chain Capabilities portfolio of projects. This role is specifically responsible for the successful implementation of systems training in SAP. This role will provide training in alignment to local training processes and with global and / or regulatory requirements.

Key Responsibilities:

1. Support, maintain, encourage, engage, and empower a learning culture for trainees and for the SCC Training and Organizational Change Management Team.
2. Act as an effective change agent.
3. Design, Develop and Deploy the learning and performance enhancement experience.
4. Manage competing priorities and work within a team to drive completion of projects.
5. Align, coach, and develop training programs that drive an increase in overall training effectiveness and the empowerment Cell Therapy personnel.
6. Design and develop training courses using various instructional design methodologies while incorporating adult learning principles.
7. Contribute to the writing, review, approval and maintenance of metrics, and associated training Standard Operating Procedures (SOPs) or Work Procedures (WP).
8. Identify, evaluate, and implement key performance metrics for training effectiveness and for business expectations regarding training design.
9. Create engaging learning activities and compelling course content.
10. Work with Subject Matter Experts to identify target audience's training needs.
11. Set instructional end goals and create content that matches them.
12. Visualize instructional graphics, the user interface and the finished product.
13. Create supporting materials/media (audio, video, simulations, role plays, games, etc.).
14. Maintain and control electronic document content and folders as per good documentation requirements.
15. Drive continuous improvement for training programs.
16. Address recurring issues identified for training.
17. Ensure training documentation/files are maintained, with good documentation practices and in compliance with Quality Systems and retention programs.
18. Work independently and perform with a high degree of accuracy.
19. Partner with other members the Cell Therapy Operations Training Team and other training teams across the organization to build harmony and alignment.
20. Support internal and external Audits/Inspections.
21. Develop Key Performance indicators to display the effectiveness of training programs, the instructional design capacity and delivery output, etc.
22. Meet and display Client Values in all interactions.

Qualifications & Experience:

1. Bachelor's Degree preferred or equivalent work experience.
2. 3+ years of experience in supply chain or manufacturing environment (pharmaceutical industry preferred) or education/training (adult education/corporate training preferred).
3. SAP S4/HANA training experience.
4. Strong experience and knowledge of GxP and applicable Health Authority regulations / guidelines and industry best practices for supporting a training program.
5. Strong communication skills with clients to identify the learning goals for the training projects.
6. Experience working through training/performance pain points and translating them in corrective learning experience with training effectiveness embedded into the learning & performance enhancement experience.
7. Instructional design experience incorporating adult learning principles and SMART training objectives.
8. Strong experience and thorough understanding of global regulatory training requirements.
9. Strong experience and an in-depth knowledge of adult learning principles.
10. Capable of leading and working cross-functionally to support the training requirements associated with Cell Therapy Business Process Management activities.
11. Proven experience working as a detailed oriented team player with effective planning, organization, and execution skills.
12. Innovative, proactive, and resourceful; committed to quality and continuous improvement.
13. Ability to work effectively at a fast pace with cross functional departments to finalize time-sensitive deliverables.
14. Effective manager of project deliverables.
15. Able to manage multiple priorities.
16. Experience with Articulate required.
17. Strong computer skills with MS Office (e.g. Word, Visio and Excel) and with Quality Systems (e.g. Document Management System, Quality Management System) and learning management systems (Success Factors).