Quality Engineer III - Manual Tester

A global leader in digital commerce experience and POS technology is seeking a highly skilled Quality Engineer III (Manual Tester) with deep expertise in POS systems and payment processing. The ideal candidate will have extensive hands-on experience with manual testing, advanced proficiency in tools like PractiTest and JIRA, and the ability to contribute to cross-functional teams in developing solution-based test plans. This role requires a strong understanding of QA processes, procedures, and standards, and the ability to drive QA best practices in Agile environments. Key responsibilities include:
- Design, execute, and maintain advanced manual test cases for POS systems and payment workflows.
- Ensure stakeholder feedback is captured and reflected in test strategies and execution.
- Participate actively in Scrum ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
- Perform functional, regression, integration, and exploratory testing on POS hardware and software.
- Validate payment gateway integrations, transaction flows, and edge cases including EMV, NFC, and contactless payments.
- Log and manage defects using JIRA, ensuring timely resolution and retesting.
- Use PractiTest for test case management, traceability, and reporting.
- Contribute to test strategy discussions, ensuring risk-based coverage and alignment with business goals.
- Provide clear, actionable test reports and quality metrics to stakeholders.
- Mentor junior QA engineers and provide guidance on best practices.
- Drive QA best practices and continuous improvement initiatives within the team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
- 5-7 years of experience in manual software testing, with at least 3 years focused on POS systems and payment processing.
- Demonstrated experience in Quality Assurance processes, procedures, and standards.
- Advanced proficiency with PractiTest and JIRA.
- Strong understanding of payment lifecycle, including EMV, NFC, and contactless transactions.
- Experience working in Agile/Scrum development environments.
- Excellent communication, collaboration, and problem-solving skills.
- Proven ability to lead and mentor junior QA engineers.
Nice to Have Skills & Experience
- Experience with hardware testing (e.g., card readers, receipt printers, barcode scanners).
- Knowledge of PCI compliance and payment security standards.
- Exposure to automated testing tools is a plus.
- ISTQB or similar certification is a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.