Quality Assurance Coordinator

• *Job Title:** Quality Assurance Coordinator
• *Schedule:** Wed-Sat or Thu-Sat 7:00am-7:00pm (Wednesday's rotate)
• *Location:** Ballston Spa, NY
• *Role Summary**

The Quality Control Specialist supports continuous?improvement and compliance initiatives across our distribution center. Working closely with operations and senior leadership, you will analyze data, identify trends, and drive corrective actions to meet key service and quality objectives for both the organization and its customers. **Key Responsibilities**

• **Quality Program Support** - Coordinate day?to?day quality?control activities to meet internal and client targets.
• **Data Analysis & Reporting** - Extract, validate, and interpret data from warehouse?management and ERP platforms (e.g., SAP or equivalent) to highlight issues and recommend improvements.
• **Performance Presentations** - Prepare clear, executive?level presentations that translate operational data into actionable insights for senior management and customers.
• **Issue Investigation** - Systematically research customer complaints, quality incidents, and alerts using multiple business systems; drive root?cause analysis and resolutions.
• **Daily Monitoring** - Review distribution?center transactions to spot anomalies and ensure prompt corrective action.
• **Documentation** - Produce concise reports, correspondence, and quality summaries that adhere to professional standards.

**Essential Qualifications (willing to train)**

• **Education:** High?school diploma or equivalent (associate or bachelor's degree a plus).
• **Skills:**
• Strong written and verbal communication.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Solid analytical, problem?solving, and organizational abilities.
• Working knowledge of data?collection and statistical methods.
• Familiarity with distribution?center or logistics operations preferred.
• Experience with SAP is a plus.
• **Compliance:** Must pass all required background checks and drug/alcohol screenings.
• **Safety:** Ability to understand and follow all safety guidelines and precautions.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.