Quality Assurance and Compliance Analyst, Pharmacy Operations

Job Details
Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok .
Job Description
Purpose
The Quality Assurance Analyst position supports the activities and initiatives of the Quality Manager to implement and manage the Quality System. This includes support on: policy and procedures, program management, patient record review, internal/external audit, and metrics, trend analysis and reporting.
Responsibilities

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provides effective quality controls to supportcall center, pharmacy and insurance huboperations.
• Monitors compliance with all AbbVie Complete Access policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations.
• Develops QA training programs and materials and provides training to departmental personnel.
• Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares. daily/monthly reports ofquality measurements.
• Manage QA dashboards and databases as required to support the business.
• Participates in Quality Improvement initiatives and assures stakeholdersatisfaction.
• Conducts investigations and provides timely resolutions to quality incidents and exception issues.
• Participates in the development and implementation of corrective and preventative action plans.
• Prepares ad hoc quality and other reports as requested by management and other stakeholders.
• Conduct internal audits on the business functions of pharmacy and insurance hubs.
• Supports external audit logistics and operations.

Qualifications

• Bachelor degree required in a scientific or healthcare discipline or related field.
• Minimum of 2 years experience in a Quality related or process improvement field. Experience within the pharmacy operations or healthcare preferred.
• Strong knowledge of QA methodologies including CAPA and risk analysis preferred.
• Strong computer skills utilizing a Microsoft environment (e.g. Word, Excel, Access, PowerPoint).
• Strong verbal, written, and presentation skills.
• Sound decision making and problemsolving skills to drivebusiness unit compliance.
• Strong analytical skills, ability to analyze data and trends and draw conclusions.
• Good mathematics background with an understanding of basic statistical concepts.

Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible to participate in our short-term incentiveprograms.
• This job is eligible to participate in our long-term incentiveprograms

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
Company
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , and YouTube .
Stock Symbol: ABBV
Stock Exchange: NYSE
Company info
Website Phone Location 1 North Waukegan Road
North Chicago
Illinois
60064
United States
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