Quality Assurance/ Access Management Analyst

Job Title

Work Location: Mount Laurel, New Jersey, United States of America
Hours: 40
Pay Details: $58,760 - $88,400 USD
Line of Business: Enterprise Enabling Functions

Job Description

Depth & Scope:

• Experienced working professional role providing specialized business application management activities, advisory or process/program support within own area of sociality
• Advanced knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Advanced knowledge of bank's PDLC methodology, business testing and project management
• Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas
• Advanced understanding of business/functional drivers and processes supported for own area
• Advanced analytical and problem solving skills with the ability to communicate with various business partners to explain complex technical issues with a business lens in easily understandable terms
• Leads projects or work streams within broader projects with moderate risk and complexity, may be accountable for ongoing activities, processes and functional programs
• Exercises judgment based on the analysis of multiple sources of information
• Work performed under minimal management guidance and supervision
• Identifies and leads problem resolutions
• Develops and leads business application strategy roadmap, as well as provides approval and prioritization of technology changes deployments. Decisions on choice of vendor, application functionality/feature, business rules; ensure changes are aligned with application strategy & roadmap
• Coordinates with key leaders to determine required capabilities, prioritize the portfolio of new programs, and promote usage of application capabilities
• Ongoing alignment to ensure capability needs
• Establishes and oversees budgets and ensure approved funds are appropriately utilized to achieve business objectives
• Ensures appropriate risk controls are in place, are executed effectively and accountable to adhere to guidelines and regulatory requirements under control partner direction (e.g., Privacy, Legal, Compliance, Office of the Chief Data Officer, etc.)
• Accountable for overall mapping of processes (current and future state) for application functions/features to support business objectives and/or implements operational and continuous improvements to business processes to maximize efficiencies and leverage synergies
• Activities range from change management support and communication support to ensure changes to features/functions or business rules/processes meet's application owner's requirements
• Responsible for risk and audit management and assessments (eg. BARA/BTRA, Basel, ORM review/pRCSA) and ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and Office of the Chief Data Officer
• Oversees budget management and reporting as well as provide business application owner decision support
• Oversees adherence to SLA, issue management, issue communication, vendor management, user group support and promoting adoption

Preferred Qualifications:

• Understanding and experience working within a Global Anti-Money Laundering Program for a Large Financial Institution.
• Working knowledge of testing and validation efforts on technology deployments, including writing test plans
• Experience with processing issue requests from business units and working with Technology partners to define issue and communicate solution and timeline back to the business
• Familiarity with Jira, ServiceNow or other intake systems
• Strong experience with customer service and working with various stakeholders

Education & Experience:

• Undergraduate degree or technical certificate
• 3+ years relevant experience
• Solid knowledge of businesses supported, applications supported, bank's PDLC methodology, business testing, project management, change management and governance standards
• Knowledge of function policies, procedures and practices
• Analytical and problem-solving skills are required
• Knowledge of current and emerging competitor and market trends
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion

Customer Accountabilities:

• Responsible for intake of projects and major initiatives
• Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology
• Responsible for business process documentation for all business applications owned/managed
• Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
• Responsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodology
• Works closely with the Test Lead to ensure common testing standards and practices are followed and adhered to
• Responsible for the execution of all BAT testing for projects and/or release maintenances
• Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met
• Provides support on deployment and change management for initiatives relating to applications owned / managed
• Reviews requirements specifications and technical design documents to provide timely and meaningful feedback
• Provides feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
• Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
• Acts as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)
• May provide project management support to various extents

Shareholder Accountabilities:

• Acts as a decision maker on projectsresponsible for getting input from the appropriate SMEs in order to make decisions
• Accountable for adhering to the EPMO project management methodology
• Ensures adherence to the Data Governance Framework
• Ensures adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Demonstrated ability to build relationships within the team and with key stakeholders
• Continuously enhances knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
• Continuously enhances knowledge of business domains and their products/services
• Supports the development of business cases including benefits identification
• Supports and/or implements solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contributes to a fair, positive and equitable environment that supports a diverse