Protective Security Officer - Mid Level

Protective Security Officer - Mid Level

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty, and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Protective Security Officer - Mid Level, you will provide armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce. Performs as a team member in enforcing established procedures under supervision. Performs moderately complex duties, identifies and reports problems in accordance with standard operating procedures. Supports Senior PSOs and Security Management with overall team performance.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following locations: Chesapeake, VA. Relocation assistance is not available for this position.

What You'll Do

• Understands and applies policies and procedures displaying intermediate-level knowledge on operational matters.
• Responds to critical incidents and takes immediate action to stop acts of violence, render first aid, and resolve issues during the response phase of incident management.
• Participates in training drills, receives feedback on response, and participates in after action reviews for emergency response situations.
• Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports.
• Controls access for employees and visitors, creates and issues credentials, and responds to policy violations.
• Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions, and unauthorized conduct impacting the safety of the campus.
• Enforces parking and traffic controls and composes incident reports.
• Completes duty assignments and on-the-job duty position training.
• Conducts post-related activities during special events and supports executive protection or law enforcement during incident response.
• Documents shift activities, and ensures detailed information is passed on to team members.
• Attends and completes all training sessions and responds to feedback from security management and the training team.
• Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.
• Maintains current first aid training.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What Sets You Apart

• Leadership Skills: Demonstrated leadership capabilities, with the ability to guide and motivate others in a security environment.
• Security Knowledge & Prioritization: Solid understanding of security practices and policies, with the ability to prioritize tasks effectively and coordinate with relevant stakeholders.
• Professionalism: Strong professional presence and demeanor, capable of representing the security team effectively.
• Communication Proficiency: Excellent communication skills, including the ability to write clear and concise reports and deliver informative briefings.
• Technical Skills: Intermediate-level technical skills with security systems, including access control, incident reporting platforms, and CCTV systems.
• US military experience through military service or a military spouse/domestic partner [optional]

Compensation Range: The salary range for this position is: $51,370.00 - $86,680.00.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.