Program Training Administrator

Subway Headquarters Opportunity

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Location: Miami

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Training Program Administrator is responsible for supporting the execution of Subway's training programs by managing logistics, scheduling, material branding, learning systems, surveys & feedback. This role primarily focuses on the coordination and scheduling logistics of all key training & onboarding for franchisees, field team, operations team as they enter the Subway brand as well as ongoing learning. It ensures the smooth delivery of both in-person and virtual training experiences, while maintaining content within the University of Subway and providing essential coordination for ongoing development initiatives.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities Include But Are Not Limited To:

Coordinate Franchisee Training Logistics

Manage the scheduling, enrollment, and communication for incoming franchisees, field & operations teams across training programs, ensuring a smooth onboarding experience into the Subway brand. Additionally manage & schedule general Subway store experience training for all new Subway HQ employees.

Support Training Program Execution

Provide administrative and operational support for both in-person and virtual training sessions, including materials preparation, calendar management, and learner communication.

Maintain Learning Management System (University of Subway)

Update and manage training content within the University of Subway LMS, ensuring accurate, up-to-date resources are available for learners and trainers.

Facilitate Ongoing Program Coordination

Collaborate with training teams and cross-functional partners to support the planning and execution of ongoing development initiatives for franchisees and field staff.

Qualifications:

• Bachelors Degree Preferred or equivalent experience.
• Experience with virtual training platforms and basic technical troubleshooting (e.g., Zoom, Teams)
• Previous experience in a training coordination, administrative support, or franchise operations role within a corporate or QSR environment preferred
• 2+ years prior experience in Training Coordination Strong organizational and time management skills with the ability to coordinate multiple training schedules and logistics simultaneously
• Travel 30%-60%
• Excellent communication and interpersonal skills to effectively interact with franchisees, trainers, and cross-functional teams
• Proficiency in using Learning Management Systems (LMS), or the ability to quickly learn new technology platforms
• Attention to detail in managing data, training records, and LMS content updates

What Do We Offer?

• Insurance Plans
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V