Program Manager (Salesforce)

Senior Service Delivery Manager

The Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment, and support of Salesforce-related applications. The ideal candidate will have experience with strategic planning, funding, prioritization, resource planning/management, and delivery of full-stack technology products and services to the Business Partner(s) and cross-impacted Information Technology delivery partners.

Duties and Responsibilities:

• Direct responsibility for end-to-end Salesforce technology project execution based on Agile methodology
• Ensure team delivers on-time and high-quality results
• Evaluate delivery plans; identify and proactively reduce and remove roadblocks
• Direct responsibility for resource planning, recruitment, and management for the technical team members including Technical Lead, Developer, and Quality Assurance roles
• Establish delivery execution model which leverages onshore and offshore resources
• Continually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications
• Build high performing teams by establishing goals and through regular coaching track progress with these career plans
• Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams
• Partner with delivery peers to coordinate release plans and day-of release activities

Basic Qualifications:

• Bachelors Degree
• 5-7 years of related experience managing technical teams
• 2+ years of delivery experience focused on the Salesforce platform including one or more of the following: Sales, Service, Marketing, Financial Services, and Data Clouds
• Exceptional communication and interpersonal skills are required for interacting and collaborating with architects, technical leads, developers, analysts, peer delivery leaders, and business staff throughout the organization
• Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

Preferred Qualifications:

• 5+ years of experience in large scale, enterprise organizations
• 5+ years of experience executing delivery based on Agile methodology
• Salesforce Administration certifications preferred
• Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts
• Experience with MuleSoft or similar integration platforms
• Experience providing shared services to multiple teams
• Experience in Financial Services industry or with financial applications

Location: Columbus, Cleveland, Cincinnati (OH), Dallas, TX. Minneapolis, MN. Charlotte, NC.

Onsite Position. Pay: $70-$80/hr Must Haves: Salesforce Program Leadership, Full stack management experience.

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.