Program Manager

Program Manager

The Program Manager is responsible for overseeing the daily operations and service delivery of residential and community programs supporting individuals with developmental disabilities. This role ensures consistent regulatory compliance, promotes a positive organizational culture, and upholds the agency's mission and values. Working closely with the Executive Director and leadership team, the Program Manager leads staff, coordinates individualized supports, ensures quality outcomes, manages risk, and supports strategic initiatives, census development, and operational growth.

Responsibilities include overseeing daily operations of sponsored residential services within the assigned region, ensuring high-quality, person-centered care. The Program Manager supervises and supports regional program staff, including hiring, onboarding, training, evaluations, coaching, and professional development. They routinely monitor service delivery through on-site observations, documentation audits, and staff performance reviews to ensure program integrity and compliance. The Program Manager ensures adherence to safety, health, licensing, and regulatory standards in all program environments.

They act as a liaison among individuals served, families, guardians, community partners, and internal departments to coordinate care and service delivery. The Program Manager identifies and reports incidents and potential risk situations promptly, ensuring timely and accurate documentation in compliance with regulatory requirements. They collaborate with leadership to develop and implement budgets, monitor census forecasts, meet financial targets, and manage claims authorization. Providing on-call support and responding to crises within the region to ensure continuity and quality of services is also part of their role.

The Program Manager implements and tracks corrective action plans and compliance measures across regional teams to resolve service gaps and improve outcomes. They represent the agency in professional meetings and community forums, promoting growth, public relations, and new business development. The Program Manager participates in data-driven leadership and growth planning meetings to develop strategies that support recruitment, staff retention, census, and service expansion. They coordinate with other Program Managers to implement agency policy and revise protocols across residential service lines.

The Program Manager assists in developing and maintaining timely, transparent communication across program and leadership teams. Collaborating with the Executive Director and leadership team to support strategic goals, mitigate operational risks, and enhance service delivery is also essential. Other duties as assigned are part of this role.

Qualifications include a Bachelor's degree in human services, social work, psychology, or a related field required. A minimum of two (2) years of professional experience supporting individuals with intellectual and/or developmental disabilities (IDD), or in a related human services discipline is required. Preferred: Experience in a supervisory, leadership, or program management role within the human services or disability services field. A valid driver's license is required. The Program Manager must have good organizational skills and attention to detail, proven supervisory skills, and be capable of working flexible hours. They must be able to travel between service sites, staying overnight as necessary.