Production Manager

Production Manager

SERVPRO of St. Paul Central West is adding a Production Manager to our team! As the Production Manager, you will be responsible for coordinating and overseeing the production department. You will train and develop the franchise employees, impacting their future as much as yours, while ensuring our customers and clients receive the highest quality of work and excited to refer us to others! Benefits SERVPRO of St. Paul Central West offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

Summary In this position, you will be making a positive impact on people's lives each and every day. Our mission is helping those who have faced tragedies such as building fires, flooding, storm damage, and other projects that require restoration. You will be there to help make the situation "Like It Never Even Happened." The production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Normal Working Hours, Additional Working Hours, and Travel Requirements This is a full-time position working 7:00 a.m. 5:00 p.m, Monday Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Primary Responsibilities:

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee the production of services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage production expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Secondary Responsibilities:

• Train production personnel.
• Recruit production personnel.
• Manage production personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Position Requirements:

• High school diploma/GED; Associates and/or Bachelors degree preferred
• 5+ years of management experience
• At least one year of restoration industry experience preferred
• IICRC certifications WRT and ASD, Master designation a plus
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in Xactimate and working with drying logs/documentation

Skills/Physical Demands/Competencies:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law