Product Support Executive

Company : Diverse Lynx

Location : Plano, TX, 75086

Posted Date : 15 October 2025

Job Details

Role- Product Support Executive
Location - Plano, TX / New Jersey
Duration - Fulltime
Job Description:
Hands on experience with Database (Oracle Teradata).
Hands on experience in Hadoop.

Experience in Job scheduling tool - Autosys.
Knowledge on ETL tool - Informatica.
Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace.
Knowledge on ITIL concepts like Incident and Problem Management.
Knowledge on Incident Management (ITSM Remedy, MyITSM).
Good understanding of financial/banking industry.
Creative and strong problem solving skills.
Excellent written and verbal communications skills.
Ability to operate in high-pressure situations.
Results oriented, and must be able to effectively interact with Senior Management and Business Partners.

Responsibilities:

Support includes research, triage, defect resolution, compliance, and all other production support functions.
Provides on call support for incident/issue triaging and will coordinate with various support teams across the organization.
Communicates with line of business and management the overall status and health of the application.
Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.
Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc .
Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to