Product Solutions Engineer, Health and Home

Product Solutions Engineer, Health and Home

The application window will be open until at least October 12, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA .

Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science, or a related field.
• 3 years of experience troubleshooting technical issues for internal/external partners or customers.
• 1 year of experience in stakeholder management, professional services or technical consulting.
• Experience in system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• 3 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience architecting and developing software or infrastructure for scalable, distributed systems.
• Experience understanding data and information management as it relates to big data trends and issues within businesses.
• Experience using project management software (e.g., Asana, Trello, or Jira), and with Agile development methodologies.
• Ability to learn and work with emerging technologies, methodologies, and solutions in the AI/ML space.
• Ability to manage and deliver large-scale, technical projects and coordinate cross-functional project members, with excellent relationship building, collaboration, and consultation skills.

About The Job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem.

We are seeking a Product Solutions Engineer (PSE) to join our Platforms and Devices - Health and Home team.

As a Product Solutions Engineer, you will work at the intersection of technical implementation and customer support strategy, developing innovative solutions to improve customer self-service, services delivery efficiency and streamline partner onboarding. Your responsibilities will involve designing and implementing critical signals for our support platforms, building tools, automating processes, and providing technical ownership over key support infrastructure to proactively address the root causes of support contacts.

You will serve as a dedicated technical consultant and subject matter expert, reducing the reliance on core engineering teams for day-to-day operations and improvements. The role requires excellent problem-solving skills and the ability to leverage data to drive decisions.

Responsibilities:

• Own the end-to-end design, implementation, and validation signals to power self-service options, automated feature rollouts, and personalized support for users.
• Serve as the technical subject matter expert to minimize reliance on core engineering, and collaborate with them to brainstorm and propose technical solutions that reduce known contact drivers.
• Build and enhance capabilities in support agent tools, implement backend bug fixes, and fast-track API updates for Authorable Workflows (AWFs) to create a seamless help experience.
• Develop and streamline scalable technical processes for onboarding new partners, enabling the expansion of the menu of services and the partner support ecosystem.
• Take technical ownership of the configuration, troubleshooting, and reliability of bug management systems, including Buganizer and Bug Observer setups.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.