Product Owner - Digital Captive Finance

Product Owner Digital Finance Platforms

Our client is seeking an entrepreneurial Product Owner to support consumer-facing finance websites, a native mobile app, a customer service agent console, and related digital tools for a large, regulated financial-services organization (automotive ecosystem). The mission is to deliver seamless, trustworthy experiences across every channel.

Top Skills

• Go-getter with strong ownership mentality
• Process- and detail-oriented
• Excellent communication and presentation skills
• Experienced with Agile methodology, backlog planning, and product management processes
• Proficient in writing user stories and acceptance criteria, and in writing/executing UAT test scripts with a quality mindset

Role Overview

We're seeking an entrepreneurial Product Owner to drive initiatives across the full SDLC for both project work and production support. You'll lead grooming sessions, capture requirements and acceptance criteria, partner on prioritization/sizing, prepare and perform UAT, assist field training, craft stakeholder communications, conduct demos, support launches, and triage issues during warranty.

You're comfortable collaborating with UX, Marketing, and Training as well as Engineering, QA/Testing, SOX, Compliance, and Legal. You adapt quickly to change, communicate clearly across disciplines, and actively engage business and IT partners from enterprise and external vendors.

What You'll Do

• Lead the product team and act as a subject matter expert for Salesforce and mobile app environments
• Write clear user stories and acceptance criteria; maintain and refine the backlog
• Collaborate with Business and IT teams to document process flows and status reports
• Plan, write, and execute UAT test scripts; triage defects and report test results
• Support nationwide customer/dealer/field operations (incl. chat/inbox), training, and organizational change management
• Partner with CX, Business, Development, and Testing to imagine, deliver, and validate stories
• Lead initiatives and present options, plans, and budgets to leadership for approvals
• Maintain operational excellence to meet SLAs across payment batches, deployments, maintenance and vendor/platform releases, incident management and troubleshooting, license and cost management, and vendor management
• Lead Agile ceremonies: sprint planning, demos, retrospectives, and ongoing backlog management

Products You'll Support

• Consumer finance websites that expand self-service capabilities for account management
• A mobile app channel focused on easy, secure payments and servicing
• Insurance servicing websites
• Agent service console and knowledge base for customer service representatives
• Customer communications platform (e.g., message center, email/SMS, web/push notifications) including template governance and platform upkeep

Success Criteria (Desired)

• Deep customer-facing product experience
• Payments domain expertise
• Strong roadmap ownership and decision-making
• Excellent people skills and platform strategy thinking

Qualifications

• BA/BS degree
• 35 years in product management, product development, or product operations for a customer-facing, top-brand (Fortune 500) digital product
• 35 years of leadership experience managing mixed teams (business/IT; internal/external; onshore/nearshore/offshore)
• 12 years of roadmap & business planning; experience with RFI/RFP and vendor/tool selection
• 12 years of direct people leadership (preferred)
• 2+ years in payments, financial services, or captive finance within a regulated environment (e.g., SOX, PCI, GLBA)
• Agile certification for Product Owner or Scrum Master (SAFe preferred)
• Salesforce certifications (preferred) or the ability to obtain Salesforce Admin certification within year 1
• Mobile app product experience (preferred)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.