Process and Procedure Specialist, Credit Products

PROCESS AND PROCEDURE SPECIALIST CREDIT PRODUCTS

WHAT IS THE OPPORTUNITY?

At City National Bank the Credit Products Process and Procedures Specialist works closely with cross-functional teams to gain a thorough understanding of each area, analyze current processes, identify opportunities for continuous improvement, and develop strategies to optimize workflow efficiency. The Credit Products Process and Procedures Specialists is responsible for drafting and supporting implementation of new procedures. Additionally, they maintain and revise existing procedures as needed to align with internal standards and continuous improvement efforts. Responsibilities include, but are not limited to, developing, implementing and interacting with Risk Managers (RM) and supporting various Business Units (BU) subject matter experts (SMEs) as required to ensure procedures adhere to Risk Policies and other related programs.

WHAT WILL YOU DO?

• Acts as strategic consultant responsible for developing strong internal partnerships with colleagues to develop an understanding of current processes and business needs and provides ongoing guidance and support.

• Drafts and maintains guidance documents, inclusive of procedures, process flows, and support materials, and ensures compliance with internal policies and industry regulations.

• Collaborates with cross-functional teams to support development project plans and implement process changes.

• Identify and mitigate process risks and issues and elevates to senior leadership as appropriate

• Assists with creation, maintenance and continuous improvement of Process and Procedure teams practices and assets (e.g. tools and templates).

• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

• Completes all required training.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications *

• Bachelor's Degree or equivalent

• Minimum 3 years' experience in a business support function or process / project management role

• Minimum 5 years' experience in a bank or financial services

Additional Qualifications

• Prefer 5 + years of experience in documentation or preparation of technical materials, executive presentations, project management

• Strong writing and editing skills, with the ability to communicate technical information clearly and effectively.

• Experience drafting procedural manuals, job aids, or other instructional materials.

• Understanding of process improvement methodologies and tools.

• Ability to develop strategic plans, manage timelines and effectively communicate with stakeholders and cross-functional teams

• Knowledgeable on banking industry regulations, issues and trends.

• Knowledge of procedural tracking packages and other related programs preferred

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

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ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.