Principal Technical Program Manager, WW Stores Accessibility Team

Join Our Accessibility Team

Do you want to accelerate how thousands of teams deliver high-quality shopping and reading features to millions of customers around the world? Are you interested in building systems that scale across diverse and complex delivery models and hold teams accountable to a high bar while not requiring them to be experts in specialized customer needs? If yes, you should join our Accessibility Team. We are launching a series of new services to enable builder teams across Amazon to deliver products that are born accessible and we are looking for an exceptional technical program manager to help revolutionize the way we use our infrastructures to drive great experiences for our customers with disabilities.

Key Job Responsibilities

• As the Principal TPM, you will help us establish our program and deliver tools and services that scale across the entirety of our Worldwide Stores businesses and support thousands of teams worldwide.
• In your role you will challenge the status quo and deliver improvements to the way all teams build and test experiences that exceed expectations and delight our customers with disabilities.
• You will work within hundreds of operating models to determine how to integrate builder systems with centralized tools for testing, reporting and risk assessment.
• The opportunity is massive, but also ambiguous with a lot of opportunity for invention. The right candidate will possess a stellar technical program management background, will have demonstrated experience leading large, significantly complex projects, and will have a well-rounded technical background.
• You understand technical program management and engineering best practices and you use that knowledge to drive simple and coherent approaches to architecture and system design.
• You must be able to thrive and succeed in a dynamic environment, and not be hindered by ambiguity or competing priorities.
• This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.
• As a Principal TPM, you will be expected to anticipate bottlenecks, provide escalation management, and anticipate and make tradeoffs by balancing the business needs versus technical constraints.
• You will take large, complex projects and break them down into manageable pieces, develop functional specifications and project plans, then deliver them in a successful and timely manner.
• You will need to consistently demonstrate maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership to be successful in this role.

A Day in the Life

• As the Principal TPM, you will: Guide the technical direction and decisions to deliver a solution that meets Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence.
• Work alongside the principal engineering community to influence how executives continue to raise the bar for customers with disabilities and drive cultural changes related to accessibility.
• Use data-driven, strategic technical judgement, and an understanding of relevant systems and technologies to invent, evolve, improve and simplify technologies.
• Exert ownership of the technology roadmap for a portfolio of cross functional technology initiatives.
• Amplify impact through engagement with the organization's TPM and engineering communities.
• Manage cross-functional and cross-organization communication to ensure all stakeholders are informed, and needs are aligned.

About the Team

We are the Worldwide Stores Accessibility team. Our vision is to transform software development at Amazon so that delighting customers with disabilities (CWD) is the natural output of everything we do. We invent and scale solutions to empower customers with disabilities and simplify the way builders deliver experiences that are born accessible. We are committed to enhancing accessibility across Amazon's services and believe that equal access is non-negotiable. We use metrics to help leaders understand the accessibility of their services; surface risk to ensure leaders are prepared to meet accessibility regulations worldwide; and provide frameworks to help leaders prioritize the needs of CWD in relation to the needs of their business.