Principal Engineer-Software Development

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

You will be a part of the Consumer VGS Technology organization leading multiple large-scale transformational programs within the contact center application and tools domain. The ideal candidate will possess both technical and business expertise in contact center applications and tools, with a focus on enterprise grade scalability, availability, operational stability, and performance.

Responsibilities include designing and implementing an industry first/leading AI-driven customer engagement solution providing virtual concierge services and agentic automations to create a new and autonomous engagement model for our customers.

• Designing and implementing scalable full-stack architectures for AI-powered contact center solutions with minimal supervision

• Designing and building agentic AI workflows to enable autonomous and semi-autonomous agent workflows

• Designing and developing intelligent, context-aware user interfaces that integrate AI-driven recommendations and automation

• Collaborating with other technical and business teams to understand and address technical requirements within the design and architecture

• Working closely with CS business stakeholders, product and platform engineering teams to define and deliver solutions

• Providing technical leadership and/or business-related subject matter expertise on large, highly complex projects as a team leader

• Optimizing UI performance, accessibility, and responsiveness for superior user experience

• Leading architectural reviews, code reviews, and best practice implementations

• Mentoring the team on best practices, architecture patterns, and AI integration techniques

• Continuous learning and practical application of new AI trends, cloud technologies, and industry best practices

• Maintaining expert-level knowledge of software design, APIs, and web technologies to identify, evaluate and solve unarticulated business opportunities

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training

• Proficiency in JavaScript frameworks (Node.JS, Angular, React, etc.) and cross-browser implementations.

• Experience in designing and implementing agentic AI workflows, leveraging AI technologies to automate tasks, improve user experiences, and drive business value.

• Experience in Web UI framework and development which includes Usability, Page transition, page navigation, image caching, lazy page loading.

• Experience with the practical application of generative AI technologies/models in an enterprise setting

• One or more years of experience with Google GenAI implementation and solution (Vertex), leveraging Agent - RAG implementation, LLM/SML concepts

Even better if you have one or more of the following:

• Masters degree in Computer Science/Engineering related field

• Hands-on experience in developing microservices, SOA, and web frameworks.

• Proficiency in using Spring Boot and Spring Cloud for microservices creation.

• Experience with DevOps tools such as Jira, Jenkins, and GIT/Stash.

• Proficient in writing clean, well-documented, and maintainable code while adhering to software development best practices.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,500.00 - $231,000.00.