Principal Coordinator, Leave and Accommodations

Principal Coordinator, Leave and Accommodations

The Leave Management team is seeking a Principal Coordinator to join our team. As the Principal Coordinator, Leave Management, you will perform a wide variety of Leave Management activities including updating key transactions into the HR processing system, answering and managing a high volume of work in Sales Force, ensuring all documentation and system updates are accurate and meet regulatory requirements all with a focus on providing an exceptional associate experience. A successful candidate would offer and implement process improvements to drive efficiencies, compliance adherence and the associate experience. Additional support in auditing, testing and reporting to meet SLA's.

As the Leave and Accommodation Principal Coordinator, you will be responsible for the documentation of Leave in all HR systems, work from external HR vendors, fulfilling ad hoc HR requests, and communicating with associates on leave about policy and pay issues. Regular, on-site attendance; at least 3 days per week is required for this role, and overtime may be required as business needs dictate.

General Responsibilities:

• Ensuring accurate data entry of Associate and vendor information
• Triaging and routing Associate inquiries through ticketing system
• Working with vendors to monitor administration of Leave and Accommodation benefits
• Perform a variety of regularly scheduled and ad-hoc audits of leave management data to maintain compliance with established standards
• Provide additional information and guidance to associates with questions concerning their leave management options

Skills:

• Strong verbal and written communication skills
• Strong problem-solving skills
• Exceptional customer experience skills
• Guides the successful completion of major projects and may function in a project leadership role

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year of accounting experience or at least 1 year of payroll experience or at least 1 year of benefits experience

Preferred Qualifications:

• Associate degree
• 1+ years experience with Workday HR System
• 1+ years experience with case management systems
• 1+ years of experience with leave programs

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.