Practice Manager - UPMC Hamot Neurosurgery and Neurointervention

Practice Manager

UPMC Hamot's Neurosurgery and Neurointervention office is seeking an experienced and motivated Practice Manager to lead our team and oversee daily operations. This role is ideal for a dynamic professional who excels at managing staff, optimizing workflows, and ensuring exceptional patient care in a fast-paced clinical environment. Join us and help shape a patient-centered practice that values collaboration, efficiency, and excellence in neurological care.

This full-time position will work day shift, Monday through Friday. Responsibilities:

1. Manages daily operations at physician offices and clinic sites and coordinates work activities.
2. Manages schedules and call-offs.
3. Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
4. Manages all functions of the financial and patient management system at physician offices.
5. Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
6. Integration of new physicians into CMI practices.
7. Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
8. Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
9. Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
10. Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
11. Identifies and resolves work problems to ensure quality patient service.
12. Communicates effectively with senior management and physicians providing regular updates on operations.

Required:

• Bachelors Degree + 3 years of management experience w/ 1 year healthcare experience
• OR Associates Degree + 3 years healthcare experience and 3 years of management experience
• OR High School Diploma + 5 years healthcare experience and 5 years of management experience
• Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran