Practice Manager - Northern Gastroenterology

Practice Manager Opportunity

UPMC's Physician Services team is looking to hire a full-time Practice Manager to assist their Northern Gastroenterology team at an off-site clinic (5500 Brooktree Road, Suite 201, Wexford, PA 15090). This position will work daylight shifts; hours may vary due to business needs.

Travel to other locations to assist with business needs will be required. Locations you may have to travel to are other Northern GI satellite site, UPMC Passavant, and other sites.

We are seeking a skilled and organized Practice Manager to oversee the daily operations of our clinical practice. This role plays a critical part in ensuring smooth scheduling, efficient patient flow, and effective coordination across all staff teams. This position will have 30 direct reports.

The Practice Manager will provide leadership and oversight for Advanced Practice Providers (APPs), the surgery scheduling team, check-in/check-out staff, and the office scheduling team. A key responsibility includes managing provider schedules both within the office and at the GI lab, ensuring optimal coverage and continuity of care.

This is a dynamic role that requires strong communication, operational expertise, and a commitment to delivering high-quality patient experiences through seamless practice management.

Responsibilities:

• Manages daily operations at physician offices and clinic sites and coordinates work activities.
• Manages schedules and call-offs.
• Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
• Integration of new physicians into CMI practices.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
• Identifies and resolves work problems to ensure quality patient service.
• Communicates effectively with senior management and physicians providing regular updates on operations.

Qualifications:

• Bachelor's Degree + 3 years of management experience w/ 1 year healthcare experience OR Associate's Degree + 3 years healthcare experience and 3 years of management experience OR High School Diploma + 5 years healthcare experience and 5 years of management experience

Licensure, Certifications, and Clearances:

• Act 34
• UPMC is an Equal Opportunity Employer/Disability/Veteran