Point of Care Coordinator

Overview

Optum WA, (formerly The Everett Clinic) is seeking a Point of Care Coordinator to join our team in Everett, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Responsibilities

The Point of Care Coordinator is a lead position within the clinical laboratory that is responsible for coordinating waived and moderately complex testing across multiple laboratory and clinic locations. The Point of Care Coordinator provides technical resources and daily direction to all testing personnel outside of the core laboratories with regard to laboratory policies and procedures and regulatory requirements. The Point of Care Coordinator assures quality testing and accurate test performance through operator training, competency assessment, equipment monitoring, equipment maintenance and troubleshooting, quality control review, and proficiency testing. This role requires strong leadership, communication, and problem-solving skills, as well as a demonstrated understanding of laboratory regulations and procedures.

Position Highlights & Primary Responsibilities

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment.

• Supervise staff, provide technical oversight, and ensure that all laboratory operations are conducted in compliance with CLIA, CAP, and other regulatory requirements.
• Ensure that test systems are properly functioning. Maintain, troubleshoot, and take corrective action with equipment and information systems as needed.
• Travel to each site at least quarterly.
• Coordinate training and competency assessments. Develop and maintain training and competency materials.
• Provide primary support for on-site inspections and surveys. Participate in inspection readiness for appropriate regulatory and accreditation agencies.
• Write and maintain current procedure manual(s) in area(s) of expertise using an approved format. Assist with the development, maintenance, and control of laboratory policies and procedures.
• Provide data to assist the department in budgeting and monitoring expenses as requested.
• Provide leadership for the testing, interpretation, and reporting of results.
• Review quality control for problem identification and troubleshooting. Use quality control statistics and control procedures such as comparison between methods and results from proficiency testing to identify and/or correct performance problems.
• Develop and oversee validation and verification studies for new instruments, methods, and tests.
• Order, assign, and review proficiency testing (PT) scores and evaluations. Facilitate corrective action and training related to PT failures. Counsel and educate staff related to PT failures.
• Responsible for staying up to date with new technologies and methodologies. Make recommendations to laboratory leadership.
• Assist with maintaining inventory and supplies related to point-of-care testing. Assist with purchasing functions by interacting with supply chain buyers and vendors.
• Provide support for point-of-care related information systems, including implementation and validation of new middleware/software/test systems/firmware. Monitor point-of-care middleware and software systems for errors.

Duties Integrated into All Job Functions

• All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients.
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor.
• Performs all duties in a manner that promotes and supports the core values of the organization.
• Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction.
• Must follow written and oral instructions and complete routine tasks independently.
• Complete all compliance training, including HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements.
• Ensures confidentiality of patient information by following HIPAA guidelines and the organization's policies.
• Attends training to meet job position requirements and as needed or mandated by the organization's policies, DOSH, OSHA, L&I, and other state/federal regulations.
• Have regular and predictable attendance.

Non-Essential Duties & Responsibilities

• Performs other duties as assigned

Qualifications

Required Qualifications:

• Bachelor's degree in chemical, physical, or biological science or medical technology from an accredited institution
• Certification as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by a nationally recognized agency (e.g., ASCP, AMT, AAB)
• 3+ years of experience as a Medical Technologist/Medical Laboratory Scientist or other relevant experience
• In-depth knowledge of laboratory operations, including laboratory techniques, procedures, and equipment
• Solid understanding of CLIA regulations and knowledge of quality control and quality assurance principles and procedures, including proficiency testing and instrument maintenance
• Familiarity with laboratory information systems (LIS) and proficiency in the use of Microsoft Office applications
• Driver's License and access to a reliable transportation

Preferred Qualifications:

• Leadership and management skills, with the ability to supervise, train, and mentor laboratory staff
• Solid problem-solving skills, with the ability to troubleshoot laboratory issues and recommend effective solutions
• Excellent communication and interpersonal skills, with the ability to work collaboratively with laboratory staff, healthcare providers, and other stakeholders
• Solid attention to detail and accuracy, with the ability to maintain a high level of quality control and quality assurance
• Ability to work effectively in a fast-paced laboratory environment, handle multiple tasks and priorities, and meet deadlines
• Ability to perform laboratory tests and procedures, including standing for extended periods of time and lifting up to 50 pounds
• Ability to maintain focus and attention to detail for extended periods of time
• Ability to handle stressful situations and manage competing priorities

Benefits and Compensation

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.