PM Server - Mountain Shadows

Mountain Shadows Resort Food and Beverage Service

To work within the framework of a quality Food and Beverage service team. To serve food to our guests in a personable, courteous and professional manner ensuring a positive dining experience. Impeccable grooming standards are essential.

Responsibilities include:

• Will be thoroughly familiar with all standards of proper service etiquette and will adhere to these standards throughout our guests' dining experience.
• Attend all scheduled staff meetings and supplemental training sessions.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Will be able to service a five-table station during typical service demand.
• Be familiar with emergency safety measures including the Heimlich maneuver and fire evacuation procedures.
• Have a strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
• Know all menu items including ingredients, preparation, required condiments and specific service.
• Will expediently take orders from guests and expedite as soon as prepared from kitchen.
• Check side duty list for opening and closing duties.
• Obtain own condiments, beverages, etc., after guests have finished, pre-bus table.
• Obtain completed check from micros and present to guest. Finalize check in system according to method of settlement.
• At the end of service, will polish glassware and appropriate silver for next service period.
• Obtain service report from micros and finalize all settlement transactions. Will be responsible and held accountable for all unsigned checks and will report these to the manager.
• Determine gratuity distribution according to set departmental standards.

Qualifications:

Specific Job Knowledge, Skill and Ability:

• Previous food and beverage experience required.
• Good physical condition in order to lift moderate weights and remain on feet for prolonged period of time.
• A sincere desire to provide the utmost in guest service.
• Solid interpersonal and communication skills. Pleasant personality to effectively deal with guests questions and service, and to contribute to the overall atmosphere and guest experience.
• Good teamwork with fellow employees. Strong attention to detail a must.
• Well-groomed appearance according to company standards.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

County Legal Requirements:

• Must have completed County & State Liquor training.

Appearance Requirements:

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.