PLM System Administrator Support & Business Analyst

PLM System Administrator Support & Business Analyst

Are you ready to make a huge impact on how products are developed, built, and delivered? As a PLM System Administrator Support & Business Analyst, you'll play a key role in supporting the backbone of our product development process. This isn't just about keeping the system runningit's about enabling our engineers, operations, and supply chain teams to collaborate better, innovate faster, and bring products to market more optimally. You'll be on a team of talented analysts and administrators, partner closely with stakeholders across the business, and help build how our PLM system supports day-to-day operations and long-term growth. If you're passionate about solving sophisticated problems, driving efficiency, and empowering others with technology, this is the role for you.

The PLM System Administrator Support & Business Analyst will be responsible for supporting, configuring, and improving the company's Product Lifecycle Management (PLM) platform. This role focuses on ensuring smooth system operations, aligning PLM functionality with business needs, and directing a team that bridges the gap between technical capabilities and business processes. Working in close collaboration with IS&T, engineering, operations, supply chain, and marketing teams, this leader will support system maintenance, guide process improvements, and manage business analysis efforts to optimize workflows and user adoption.

Responsibilities

• Support, configure, and maintain the PLM system (Teamcenter PLM preferred).
• Manage user accounts, roles, permissions, and security in coordination with IS&T.
• Assist with upgrades, patches, and integrations.
• Solve issues, supervise system health, and raise problems as needed.
• Document workflows, system usage, and support procedures.
• Work with partners to gather business requirements and translate them into PLM configurations or enhancements.
• Support continuous improvement by analyzing workflows and recommending optimizations.
• Facilitate system testing, validation, and user acceptance processes.
• Help develop dashboards, and reports to improve insight into PLM usage and outcomes.
• Act as a liaison between business users and IS&T resources.
• Manage and mentor a team of PLM business analysts and administrators.
• Prioritize support requests and projects, balancing business needs with available resources.
• Drive multi-functional collaboration to improve system adoption and business alignment.
• Provide training, communication, and change management support for new features and processes.
• Stay ahead of on PLM standard processes and emerging technologies to bring fresh insights to the organization.
• Manages global user support operations for a diverse engineering community.
• Oversees onboarding, training, and self-service resources.
• Resolves complex critical issues in coordination with multi-functional teams.
• Monitors satisfaction metrics to drive continuous improvement and establishes support processes, SLAs, and communication standards to ensure a consistent, high-quality user experience.

Minimum Qualifications

• Bachelor's degree + 10 years minimum experience
• Experience with PLM systems, including system administration and business analysis.
• Leadership or team management experience.

Preferred Qualifications

• Proficiency in at least one major PLM system (Teamcenter preferred)
• Understanding of databases, APIs, and integrations.
• Familiarity with CAD data management, BOM management, and change control processes.
• Knowledge of engineering and manufacturing workflows.
• Experience supporting ERP and CAD preferred.
• Strong leadership and people management skills.
• Excellent problem-solving and analytical abilities.
• Skilled communicator, able to connect technical and business perspectives.
• Collaborative, with proven ability to support diverse teams and drive adoption.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $275,900, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.