Pharmacy Technician-Medication History, 40hr, Day

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direct supervision of a pharmacist, performs transition of care (TOC) related tasks such as collection and verification of allergy and medication history. The TOC liaison will communicate with patients, families, nurses, physicians, and other healthcare professionals to obtain accurate home medication lists upon hospital admission. Provides integrated support for patients and the hospital's admitting team to ensure a safe medication transition by providing a "hands-on" approach to total quality patient care.

Major Responsibilities

• Provides integrated support to patients, pharmacists, and various healthcare providers by providing a "hands-on" approach to total quality patient care.
• Works closely with patients and/or their families to obtain the best possible medication and allergy history. Includes:
  • Interviewing patients and/or their families
  • Utilizing active listening skills
  • Utilizing available resources to overcome barriers (i.e. language barriers)
  • Understanding basic medication information
• Integrate and collaborate with the emergency department's admitting clinical teams, consisting of physicians, nurse practitioners, nurses, and case managers (i.e. Transition of Care Team, ED Team, Medicine Team, Surgery Team, etc.).
• Operate electronic health records to obtain patient medication history information.
• Contact outside medical facilities to obtain patient medication history information. Includes:
  • Pharmacies
  • Physician offices
  • Hospitals
  • Long-term Care Facilities

Position Qualifications

License/Certification/Education: Required

• High school diploma or equivalent required.
• Massachusetts pharmacy technician registration and national pharmacy certification by Pharmacy Technician Certification Board (PTCB) required.

Experience/Skills: Required

• Three years pharmacy experience required, with both community and inpatient hospital experience preferred.
• Must be proficient in math with knowledge and ability to use a computer for data entry. Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.
• The organization is seeking a highly motivated individual to initiate and expand the services provided in this new role.
• All skills required: Strong interpersonal communication skills; strong phone skills; competent in Microsoft software; self-motivated; independent; strong organizational skills; high-integrity; keen attention to detail; dependable; empathetic; strong listener; energetic; team-player; values discretion and confidentiality; efficient.

Preferred

• Experience with medication history program preferred.
• Community and/or ambulatory pharmacy experience preferred.

Schedule Details

Future Saturday only weekend rotation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.