Pharmacy Technician

Job Title: Registered Pharmacy Technician

Job Description

The Pharmacy Technician is responsible for responding to both inbound and outbound calls, ensuring exceptional customer service while maximizing productivity. This role involves direct interactions with customers, both in-person and over the phone, to address a wide range of inquiries. The technician will answer questions related to pharmacy services, manage delivery inquiries, handle refill calls, and assist with pharmacy-related queries. Additionally, the role involves resolving customer complaints, processing new pharmacy referrals, verifying insurance coverage, facilitating prior authorization requests, transcribing prescriptions accurately, generating reports, and coordinating delivery services. The technician serves as the first point of contact for service-related inquiries and will support pharmacological services by managing insurance information, billing, and updating patient records according to HIPAA regulations.

Responsibilities

• Respond to inbound and outbound customer calls while providing excellent customer service.

• Answer and resolve inquiries related to pharmacy services and delivery.

• Process new pharmacy referrals and verify insurance coverage.

• Facilitate prior authorization requests and transcribe prescriptions accurately.

• Generate reports and follow-up with refill requests via escribe, facsimile, or phone.

• Coordinate delivery and serve as the primary contact for service-related inquiries.

• Support pharmacological services by managing fill list verification and patient records.

• Maintain patient records in compliance with HIPAA privacy and security regulations.

Essential Skills

• Pharmacy technician license.

• Strong data entry skills.

• Customer service expertise.

• Excellent verbal and written communication skills.

• Advanced skills in Microsoft Office Suite, particularly Excel and Access.

• High School Diploma or GED.

• Completion of a board-approved pharmacy technician training program.

• Valid NJ Pharmacy Technician License.

• 1-2+ years of experience as a pharmacy technician.

Additional Skills & Qualifications

• Telephonic customer service experience.

• Prior authorization experience.

• Willingness to learn new computer software.

• Strong commitment to customer service.

• Time management skills.

• Teamwork and punctuality.

• Organizational and problem-solving skills.

Work Environment

This position is 100% onsite at a specialty pharmacy attached to a community clinic. The work schedule is Monday through Fridays The environment is high volume, with the pharmacy team filling 100-150 scripts per day. The team consists of four technicians and one pharmacist. The work culture is family-oriented, with opportunities for permanent employment.

Job Type & Location

This is a Contract to Hire position based out of Westfield, New Jersey.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Westfield,NJ.

Application Deadline

This position is anticipated to close on Oct 21, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.