Pharmacist Operations Manager (New Orleans)

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The Manager of Pharmacy Operations develops, plans, and implements department initiatives and services to improve patient safety and operational efficiencies. Supervises and directs the daily workflow within the department. Responsible for operations including technology and automation, staff supervision and training, medication preparation, inventory management, quality assurance/improvement, regulatory compliance, etc. Assists in managing the pharmacy in the absence of the Director of Pharmacy.

GENERAL DUTIES

Pharmacy Operations:

• Assists the leader(s) in planning, coordinating, and troubleshooting activities designed to improve the department's operations. Ensures compliance with state and federal laws, policies and regulations, and JCAHO standards. Develops new procedures and processes to promote growth, teamwork, and efficiency within the pharmacy department. Fosters relationships with ancillary departments to enhance pharmacy care. Optimizes Automated Dispensing Cabinet (ADC) policies, procedures, and operations. Assists the appropriate stakeholders with maintaining the pharmacy drug formulary and department initiatives. Responds to immediate concerns from hospital administration in the absence of the leader. Maintains the cleanliness of the department. Ensures that all cleaning logs, checklists and inspections are completed per policy and procedure.

Quality and Performance Improvement:

• Investigates incident reports (medication errors), analyze data for trends, and report findings to P&T. Develops and implements process improvements (both internally and externally) based on incident report findings. Ensures compliance with National Patient Safety Goals and Joint Commission standards related to medication management. Oversees the narcotic and non-control discrepancy review processes, anesthesia audits, ADC overrides, and electronic diversion monitoring reports. Ensures implementation of new procedures and processes for the pharmacy staff.

Supervision/Staffing of Department Personnel:

• Supervises the scheduling, evaluating, and daily activities of the pharmacy personnel. Responsible for conducting performance evaluations. Ensures adequate staffing with the assistance of the other team members, maintaining a workload balance within the pharmacy department. Assists the leaders in FTE budgeting and maintaining adequate pharmacy personnel. Conducts and provides on-going professional staff development via meetings and in-services.

People:

• Interviews and selects qualified candidates along with the leaders to ensure appropriate staffing levels. Communicates direction and processes to department staff and mediates disputes when necessary.

Information Systems:

• Oversees and supervises the daily operations of the ADCs along with the pharmacy information system team. Works closely with and provides support to the automation team.

EXPERIENCE QUALIFICATIONS

• Required: 5 years of experience as a pharmacist in an acute care hospital; 3 years of experience in a supervisory/lead role.

EDUCATION QUALIFICATIONS

• Required: Doctorate Degree in Pharmacy

LICENSES AND CERTIFICATIONS

• Louisiana Board of Pharmacy License

WORK SHIFT:

Days