Performance Enablement Lead

Performance Management Leader

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

USAA is reimagining how we enable the performance of our people and teams. We're seeking a visionary leader to architect and implement a modern, evidence-based performance strategy that drives business results while reinforcing our mission, values, and culture. This role will lead the transformation of performance management into a simple, scalable, and impactful experienceone that empowers employees, enables leaders, and accelerates organizational effectiveness.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

The Work Ahead

• Strategy Design & Execution: Develop and implement a future-forward performance management strategy that is grounded in behavioral science, aligned to business outcomes, and deeply embedded in our culture.

• Solution Development: Create intuitive, scalable, tech enabled tools and frameworks that support continuous performance enablement across all levels of the organization.

• Change Leadership: Lead enterprise-wide change efforts to drive adoption, engagement, and sustained impact of new performance practices.

• Stakeholder Collaboration & Co-creation: Partner with business leaders, HR, Finance, and Technology teams to shape and implement a human-centered, tech-enabled approach to managing teammate performance.

• AI & Technology Integration: Evaluate and implement digital and AI-enabled tools to streamline performance processes and enhance data-driven decision-making.

• Measurement & Insights: Define success metrics, monitor impact, and continuously refine strategies based on employee feedback, business performance, and external benchmarks.

• Culture Stewardship: Ensure all performance practices reinforce USAA's values, leadership behaviors, and commitment to member service.

• Project Management: Manage complex projects from initiation to completion, ensuring on-time delivery and effective results.

What You'll Do

• Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization.

• Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs

• Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.

• Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.

• Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).

• Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

• Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g., coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management)

• Advanced knowledge of various talent management technology solutions

• Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives

• Proven ability to develop and implement strategic talent management initiatives

• Proven ability and experience managing and influencing senior leaders and peer stakeholders

• Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates

• Stays attuned to advancement in research and practice and applies those insights to work

• Experience managing change in support of organizational or programmatic initiatives

• Demonstrates a structured approach to problem solving while balancing competing priorities

What Sets You Apart

• Proven experience leading enterprise performance strategy or transformation in a complex, matrixed organization

• Deep expertise in performance management, organizational development, and behavioral science

• Strong track record of designing and implementing scalable, user-friendly solutions that drive measurable business impact

• Experience with digital platforms, AI tools, and data analytics in the HR space

• Exceptional communication and storytelling skills with the ability to influence senior stakeholders

• Demonstrated success in leading change and driving adoption across diverse teams

• Master's degree in Organizational Psychology, Business, HR, or related field

The salary range for this position is: $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.