Payroll and Benefits Lead (ADP Workfrcenow)

Payroll And Benefits Lead (ADP Workforce Now Specialist)

We are seeking a hands-on Payroll & Benefits Lead with proven expertise in ADP Workforce Now to oversee and execute payroll and benefits administration. This role is ideal for a detail-oriented professional who thrives in a collaborative environment and is passionate about accuracy, compliance, and mentoring others. While this is not a management role, the ideal candidate will serve as a knowledge leader, mentor, and cultural pillar for the HR and payroll team.

Key responsibilities include:

• Process bi-weekly payroll for all employees using ADP Workforce Now, ensuring accuracy and compliance with federal, state, and local regulations.
• Administer employee benefits including enrollments, changes, and terminations within ADP.
• Generate and review quarterly payroll reports, including tax filings, wage summaries, and audit reports.
• Serve as the go-to expert for ADP Workforce Now, providing guidance and training to team members.
• Provide exceptional customer service to internal team members by responding to payroll and benefits inquiries via phone, email, and video.
• Be available to take incoming calls and assist employees with navigating multiple HR and payroll platforms.
• Multitask across multiple projects while maintaining attention to detail and meeting deadlines.
• Collaborate with HR and Finance to ensure data integrity and alignment across systems.
• Maintain confidentiality and ensure compliance with all applicable laws and internal policies.
• Act as a positive cultural influence, promoting teamwork, flexibility, and a supportive work environment.

Required qualifications include:

• 2+ years of hands-on experience with ADP Workforce Now (payroll and benefits modules).
• Demonstrated ability to process payroll independently from start to finish.
• Experience generating and interpreting UL reports and quarterly filings.
• Strong understanding of payroll compliance, tax regulations, and benefits administration.
• Excellent customer service skills and comfort communicating via phone, email, and video.
• Ability to multitask and remain flexible in a fast-paced environment.
• Strong communication and mentoring abilities.

Preferred qualifications include:

• Experience training or mentoring junior team members.
• Familiarity with FMLA, COBRA, and ACA compliance.
• Associate's or Bachelor's degree in HR, Accounting, or related field (preferred but not required).

What we're looking for:

• A doer with a proactive mindset and a passion for accuracy.
• Someone who can lead by example, share knowledge, and elevate the team.
• A pillar of our culture who brings positivity, flexibility, and a team-first attitude.
• A trustworthy professional who can be relied on to own the payroll and benefits process and support our team members with care and professionalism.