Patient Services Representative II, Behavioral Health

Sutter Health Position

Sutter Health is seeking a dedicated professional to join their team. This role serves as the first point of contact for patients entering the medical facility. Responsibilities include greeting and checking-in patients, verifying information, scheduling appointments, and updating the Electronic Health Record (EHR). The position also involves facilitating intake procedures, including completing healthcare and insurance forms, and collecting payments for services. The candidate must ensure privacy and safety while delivering optimal patient care and may also be responsible for performing specific tasks and orienting other staff to the department.

Education: HS Diploma or equivalent education/experience.

Typical Experience: 1 year of recent relevant experience.

Skills and Knowledge:

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient's Protected Health Information (PHI).
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday

Weekend Requirements: None

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Pay Range is $24.58 to $30.72 / hour