Patient Services Coordinator (Los Gatos)

Patient Service Coordinator

SCHEDULE: Full-Time | MondayFriday | 8-Hour Shifts |

SALARY RANGE: $20-$30/hour, commensurate with experience

START DATE: October 2025

BENEFITS: Benefit-eligible position, including:

Medical, dental, and vision insurance

Paid time off (PTO)

Retirement plan (401k)

OPPORTUNITY OVERVIEW:

Client is seeking a compassionate, highly organized, detail-oriented, and patient-focused Patient Services Coordinator to join our growing team. This role serves as the first point of contact for patients and visitors, handling check-in, payment collection, appointment scheduling, and overall front desk operations. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to adapt quickly to new environments and workflows.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Greet patients and visitors with professionalism and courtesy, ensuring a positive experience.
• Check patients in for appointments, verify insurance information, and collect payments.
• Obtain medical records and authorizations as needed.
• Schedule patient appointments, coordinate follow-up visits, and conduct patient reminder calls as needed.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Coordinate with clinical staff to optimize scheduling and patient flow.
• Ensure compliance with HIPAA and patient confidentiality standards.
• Troubleshoot scheduling and front desk issues, escalating as appropriate.
• Perform additional administrative duties as assigned, such as scanning, filing, and assisting other departments.

QUALIFICATIONS & REQUIREMENTS:

• High school diploma or GED - Required ; Associates degree or MA certification - Preferred.
• 1+ year of experience in a healthcare front desk, medical scheduling, or administrative role - Required .
• Strong customer service skills with a friendly, professional demeanor.
• Excellent written and verbal communication skills.
• Ability to manage time effectively, prioritize tasks, and maintain accuracy in a fast-paced setting.
• Proficiency in Microsoft Office Suite and ability to learn new healthcare software quickly.
• Strong problem-solving skills and adaptability to changing priorities.

DESIREABLE SKILLS & EXPERIENCE

• Familiarity with oncology or radiation oncology workflows.
• Familiarity with OncoEMR.
• Knowledge of medical terminology.
• Experience with insurance verification, authorizations, patient billing, and/or medical record collection.
• Proven ability to work both independently and collaboratively in a team environment.