Patient Service Specialist

Job Duties

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Knowledge, Skills, and Abilities

• Excellent customer services skills with the ability to be empathetic to patient needs.
• Ability to show genuine concern and understanding towards patient circumstances.
• Strong communication skills, with ability to listen actively, while entering and verifying data.
• Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
• Attention to detail, time management and organizational skills required.
• Maintain composure under pressure when dealing with challenging patient situations calmly.
• Ability to solve problems, multitask and work in a fast-paced environment.
• Dependability, reliability and teamwork are key success factors.
• Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.
• Knowledge of HIPAA regulations and patient confidentiality standards preferred.
• Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.

Physical Requirements

This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.