Patient Service Rep - Newport Ovation Primary Care

Company : St. Elizabeth Healthcare
Location : Newport, KY, 41071
Posted Date : 9 October 2025
Job Details
Patient Service Representative I
Reports to the Practice Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.
May have flexed hours depending on the need of the office. Certain days office is open until 6:30 PM.
Minimum: High School Diploma/G.E.D.
Desired: Medical Office Experience
Knowledge of Excel, Word, Outlook and PowerPoint
1-year experience in a customer service role.
No Nights, Holidays, or Weekends. Exceptions include Urgent Care and After-Hours Clinics
Paid Time Off
Medical, Dental, and Vision
403b with Match
Opportunity for Career Growth
Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patient's preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
Verifies patient demographic information.
Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
Collects co-pays, self pays, and outstanding balances.
Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
Ensures completion of daily close out procedures according to requirements and company policy.
Ensures completion of referral process, outpatient test scheduling, and pre-certification.
Files and distributes all patient information and incoming mail.
Ensures accurate and timely distribution of patient requests.
Works with central billing office as needed in a timely manner on all requests.
Completes all paper/electronic medical records reports.
Communicates and/or orders supplies as needed.
Types correspondence and reports.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Prepare new patient records.
Answers telephones within three rings and is helpful and friendly.
Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.
Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.
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