PATIENT SERVICE ASSOCIATE - PATTERSON PLACE DERMATOLOGY

Patient Service Associate - Patterson Place Dermatology

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Coordinate and participate in a variety of duties associated with daily telephone answering, taking and delivering messages to physicians, nurses, and scheduling. Position also involves customer service, clinic preparation process, disseminating messages according to practice communication standards completely and timely. Prepare for clinic visits by reviewing next day patients and completing patient identification, patient check in/out, charge posting, cash others. Report obtained medical information from patients and referring physicians accurately, duties and responsibilities of this level enter pre-visit orders and prepare new patient charts. Pick up X-rays, encounter forms, reports, petty cash and collections bag. File history sheets, ancillary patient record documentation. Return medical records. Attach reports and all other required HIPAA/Medicare documents to the distribution, ancillary scheduling and next day preparation activities. Management and patient appointment office charts, medical records, prepare encounter forms. Investigate and account for missing encounter requisition/transmittal documents. Copy, file and distribute insurance preparation and referrals management. Check-in patient upon arrival in the practice. Identify correct patient information in IDX. Verify patient demographic data. Edit IDX as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all IDX check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Print all patient specific chart documents and cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in IDX. Schedule tests and procedures. Complete and distribute ancillary service request policies. Determine the amount of cash to be collected based on insurance. Explain billing to patients according to PRMO credit and collection plan. Check-out patients. Make return appointments by scheduling patients into the correct appointment type.

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

Experience

Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

N/A