Patient Service Associate-Duke Primary Care Medicine Peds-Brier Creek

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
PATIENT SERVICE ASSOCIATE - DUKE PRIMARY CARE
OccSummary Work PerformedN/AKnowledge, Skil lsandAbilitiesLevel Characteristicsmanagement.Explain billing to patient sCheck-outskills. Knowledge of medicalSchedule tests and procedures. Com plete anddistributeancillary service requisitions.according to PRMO cred itandcollection policies. Determine the amountStrong verbal and written communication. Basic PC and dataentryterminology and telephone etiquette .Demonstrated ability to organizerelationships with others. Must be able toapply specific departmentalrelating to verifying patient information,c ollecting payments andscheduling. Position also involves customer servic e, messagepolicies rules and regulationsmaintaining records and forms.es tablish and maintain effectivecorrect appointment type,Prepare encounter forms. Investigate and account for missing encounterand prioritize work, provideforms. Audit encounterreferralsCoordinate and participate in a va riety of duties associated withdocuments andcommunication standardspatie nts. Make returnoral and written instructions, interact tactfully withcu stomers andprocedure. Coordinate all labs/procedures as requested. Maint ainphysicians accurately,cards asindicated bydaily clinic preparationpr ocess, patient identification, patient checkentering the primary carephy sician or referring physician andprivate physicianoffice charts.scheduli ng tests and procedures.forms for completeness and accuracy beforebatchi ng. Batches encounterin/out, charge posting, cashforms or charge posting Prepare for clinic visits by reviewing next day patients andothers. Repo rt obtained medical information from patients and referringpatients onre quired forms and obtain signature as required by policycompletingnextday preparationcompletely and timely. Disseminate messages according topract icemanagement and patient appointment distribution, ancillaryschedulinga ppointments by scheduling patients into the encounter forms.and preparat ion andrequisition/transmittal documents. Copy, file and distributets.Pi ckin Maestro Care. of cash to be collected based on insurance planinsura nceactivities. Enter pre-visit orders and prepare new patient char.Ident ify correct patient informationin Maestro Care. Verify patientdemograph ic data. Edit Maestroarrival in the practice.medical records, reports,pe tty cash and collections bag. File historyrecords. AttachHIPPA/Medicare documents to the Check-in patient uponand procedure. Completesvisit.Pres ent and educateCare as needed. Accurately identify theappropriate accoun t for patientAnswer telephone, take and deliver messages tophysicians, n urses andup X-rays, office charts,sheets, ancillary reports andall other required patient record documentation. Return medicalall Maestro Care c heck-in files and manage all appropriate alerts.Collect and postco-payme ntsand balances on accounts due. Imprint all patientspecific chart
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.
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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.
Education
Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education
Experience
Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.
Degrees , Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.