Patient Schegistrar - Medical Call Center - Days

Patient Appointment Center Role

Daytime hours are flexible Monday - Friday between the hours of 7:45 a.m - 5:00 p.m

Are you interested in helping VCU Health take pride in caring for everyone who enters our doors? Do you enjoy a fast-paced environment? Are you interested in being part of a growing team working to enhance the patient experience? If you answered yes to these questions you might be an excellent fit for one of our Patient Appointment Center (PAC) roles.

At the VCU Health Patient Appointment Center, we handle all front-end scheduling and registration processes for all ambulatory patient volumes at VCU Health. This is a phone-based customer service position. The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS. The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED: Strong customer service skills and patients/customer centered focus in positive manner in all situations

Experience PREFERRED: Minimum of two (2) years previous experience with third party medical insurance, HMO and managed care Previous experience with CPT and ICD-10 coding Work experience using GE/IDX, Cerner

Education/training REQUIRED: High School Diploma or Equivalent Education/training PREFERRED: Associate Degree in Business Management or closely related field from an accredited program Post high school education in healthcare or medical billing coursework

Independent action(s) required: Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement Provides patients with appropriate information regarding VCUHS policy and procedures, and directs them to appropriate nursing units or ancillary service locations.

Supervisory responsibilities (if applicable): N/A

Additional position requirements: May be required to work hours past normal shift hours, as necessary, to resolve backlog or to contact patients for registration data

Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged sitting, Reaching (overhead, extensive, repetitive), Repetitive motion Other: Prolonged Keyboard Usage Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Other: Concentrate/Focus Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change