Patient Safety Assistant - Emergency Room - 24 hours, Nights

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Reporting to the Director of Emergency Services, the Patient Safety Assistant (PSA) supports the nursing staff in the care of behavioral health patients, focusing on maintaining the safety of patients and staff. As a member of the healthcare team, PSAs perform a variety of non-clinical duties to ensure that patients and visitors are provided with services that reflect the hospital's commitment to a safe, secure, and customer-focused environment. Responsibilities include empathic interactions with patients, occasional de-escalation of physically aggressive patients, and ongoing collaboration with security, nursing, and medical staff.

I. Major Responsibilities:

• Ensures patient safety and prevents patients from inflicting harm to self or others. Provides this service in a nonjudgmental, non-discriminatory manner that is sensitive to and demonstrates respect for diversity.
• Performs duties to ensure a safe environment for personal and patient safety.
• Communicates with the emergency department team members and documents all patient concerns, changes in condition and duties performed.
• Provides and/or assists patient in the performance of activities of daily living.
• Provides therapeutic environment for behavioral health patients.

II. Position Qualifications: License/Certification/Education Required: 1. High School Graduate or G.E.D. Preferred: 1. Bachelors in Human Services or equivalent experience preferred.

Experience/Skills Required: 1. current CPR skills, AED Certification. 2. 1-2 yrs previous experience with behavioral/mental health patients required.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.