Patient Navigator - Infectious Disease Clinic

Patient Navigator

Your job is more than a job. You're the lifeline for countless patients because, as a Patient Navigator, you connect the dots advocating, coordinating, educating, and supporting all aspects of assigned clinical service areas and assisting patients in navigating clinical services and overcoming barriers that may inhibit access to services. Serving as a liaison, you interface with diverse levels of medical and non-medical personnel within hospital departments and external agencies to ensure optimal level of clinical coordination.

Communicator? Self-motivator? Organizer? You've got that little extra ability to prioritize work, function in a high-pressure environment, and meet stringent deadlines. And you do it all with a smile and a positive attitude. Sounds like you'd fit right in here and we can't wait to help you take your career to the next level.

Your experiences, knowledge, skills, empathy, compassion, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this patient navigation specialist role.

General Duties

Assists with patient navigation:

• Assists patients in navigating clinical services provided to help overcome any barriers that may inhibit access to these services.
• Assists patients in understanding their diagnosis, treatment options, and the resources available, including educating eligible patients about appropriate clinical research studies and technologies.

Coordinates between patients, departments and care providers:

• Serves as a liaison between patients and all other care providers, departments and vendors.
• Coordinates and schedules departmental, informational and general staff and provider meetings.
• Follows patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources.
• Establishes processes, driven by community needs assessment, which address health care disparities and barriers to care for patients.
• Maintains relationships with internal and external referral sources and agencies to facilitate patient referrals.
• Actively collaborates with clinical staff and providers to ensure patients' engagement & adherence to plan of care.

Scheduling and coordination of care:

• Contacts no-show patients to encourage re-entry either to the clinical service or other clinical provider.
• Facilitates timely appointments for consults and support services within established service standards.

Patient education:

• Schedules education sessions in person or by virtual visits, as appropriate with patients and clinical staff.
• Documents all communication and education in the patient's medical record.

Maintenance of clinical/patient data:

• Maintains collection and storage of data & clinical information specific to service to include filing, upload of clinical documentation into EHR and electronic programs.

Administrative duties:

• Assists in working with the coordination of support groups, to include attendance at meetings, identifying educational speakers and providing information concerning the support group to all patients and providers.
• Participates, coordinates and schedules identified outreach programs and community events.

Minimum Qualifications

• Required: High School Diploma/GED or equivalent AND 3 years of patient navigation, scheduling, or outpatient administrative support services.

Knowledge, Skills, and Abilities

• Ability to navigate EPIC- Electronic Health Records software.
• Ability to speak concisely and effectively communicate.
• Self-Motivated.
• Ability to prioritize work to meet deadlines.
• Ability to function in a high-pressure environment and meet stringent deadlines for completing tasks.
• Ability to handle multiple tasks simultaneously.
• Strong customer service and patient relations skills.
• Knowledge of Microsoft Office.

Work Shift: Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health's incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region's safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center's legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.