Patient Intervention Clinician

Patient Intervention Clinician

The Patient Intervention Clinician communicates with new and existing non-invasive ventilator customers for the purposes of offering support. This entails checking on overall well-being of patient and their use of their ventilator, answering questions patients may have regarding equipment, resolving problems, determining ongoing and additional product/service needs, supporting compliance of patient to prescribed therapies, collecting outcomes data, and communicating information back to patient's local service center.

Responsibilities include:

• Communicating with new and existing customers via inbound and outbound manual calls generated via automated dialer system
• Assessing customer compliance with physician orders
• Answering questions and providing customer education regarding non-invasive ventilator
• Assessing customer need for additional products/services when applicable
• Documenting calls in computerized record keeping system
• Relaying information collected back to patient's local center and documenting this correspondence in a computerized record keeping system
• Verifying and updating demographic information such as address and telephone number in computerized records
• Meeting specific performance objectives related to number of outbound calls made, patients contacted, time on call, time entering information in computerized system, relaying information back to the patient's local service center, etc.
• Collection of outcomes data on existing patients such as recent hospitalization history, satisfaction with local service center, and overall perceived effectiveness of non-invasive ventilator
• 11 am EST - 8 pm EST shift