Patient Experience Representative I- Neurogenetics

Position summary
We are seeking a motivated and empathetic individual to join our growing Neurogenetics team. Our physicians, genetic counselors and nurse practitioners serve children and families from all over the world who seek information about and treatment for neurogenetic diagnoses. We support families throughout the diagnostic process and facilitate involvement in clinical trials, precision treatment initiatives and advocacy efforts. The Patient Experience Representative serves as an initial point of contact for families. This individual will work closely with the Program Coordinator to facilitate patient care.

Key responsibilities
Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Assist with obtaining required authorizations for patient visits
• Scheduling patients and supporting patient encounters
  • Neurogenetics visits
  • Genetic counseling visits

• Greeting and directing patients, families, and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Assist with facilitating and directing communication with Financial Counseling

• Recording and forwarding messages
• Triaging phone calls and patient messages for urgent information or services
• Triaging phone calls and messages from providers regarding patient referrals
• Monitoring program inbox and e-faxes

• A high school level of education, bachelor’s degree preferred

• Prior customer service or administrative experience preferred
• Spanish speaking preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.