Patient Care Specialist

Join Optum, a global leader in healthcare technology, dedicated to improving health outcomes for millions. We pride ourselves on a culture of diversity and inclusion, offering career development opportunities and comprehensive benefits to help you thrive. Become part of a mission-driven team that advances health equity worldwide. Start your journey with us, Caring. Connecting. Growing together.

The Patient Care Specialist plays a crucial role in ensuring a seamless and exceptional patient experience. This position involves collaborating with all members of the healthcare team to uphold our organizational mission and deliver outstanding customer service while adhering to operational processes. Contribute to achieving our clinical and service goals as part of a dedicated team.

Schedule: Monday - Friday, 7am-3:30pm PST

Location: 1812 South J Street STE, Tacoma, WA 98405

Key Responsibilities:

• Collect and verify accurate patient information, including insurance details
• Conduct insurance verification on the date of service
• Secure patient signatures on required documentation
• Upload valid government-issued ID and insurance cards
• Ensure an accurate occupational medicine registration process
• Manage and maintain medical records
• Promptly document referrals
• Act as the first point of contact for patients, fostering a welcoming atmosphere
• Exhibit empathy, professionalism, and efficiency in all interactions
• Schedule appointments and procedures following established protocols
• Utilize various computer and phone systems to assist patients
• Document patient information in the Electronic Health Record (EPIC)
• Educate patients about their insurance responsibilities and referral processes
• Communicate effectively with patients, families, and healthcare providers
• Update clinical staff regarding any scheduling changes
• Adhere to administrative policies to maintain quality care
• Efficiently scan documents and manage fax communications
• Participate in the onboarding of new team members as needed
• Provide support for other duties as required
• Stay informed about current medical requirements and maintain patient confidentiality
• Complete any new clinical competencies as mandated
• Independently handle tasks while also assisting with clinical duties as necessary
• Perform additional tasks as assigned

Reasons to Consider a Career with UnitedHealth Group:

• Competitive compensation along with comprehensive benefits
• Paid Time Off that accrues starting with your first pay period
• Medical, Dental, and Vision insurance options
• Life and Disability Insurance for added security
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement to support your growth
• Employee Discounts and Assistance Programs
• Bonus opportunities for referrals and other incentives

In this role, you will be recognized for your performance and have clear guidance to excel in your position while exploring career development paths that interest you.

Required Qualifications:

• High School Diploma/GED or higher
• 1+ years of experience in a medical office, including scheduling, patient check-in/out, insurance verification, and medical records management
• Intermediate level of computer skills, including MS Word, Excel, and Outlook

Preferred Qualifications:

• Familiarity with medical terminology
• Experience with Epic EMR software

Essential Soft Skills:

• Ability to work independently with sound judgment
• Strong collaboration skills with healthcare providers
• Excellent organizational and time management abilities
• Capacity to multitask and meet deadlines in a fast-paced environment
• Exceptional verbal and written communication skills

The salary for this role ranges from $17.74 to $31.63 per hour, with a comprehensive benefits package available. At UnitedHealth Group, we are committed to creating an equitable work environment and promoting health for all, addressing disparities and improving outcomes for every individual.

UnitedHealth Group is an Equal Employment Opportunity employer. We embrace diversity and inclusiveness, ensuring all qualified applicants receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status.

We are a drug-free workplace, and candidates will be required to pass a drug test prior to employment.