Patient Access RepresentativeHinsdale, IL

Patient Access Representative

Founded in 1904, UChicago Medicine AdventHealth Hinsdale is DuPage County's only teaching hospital. Conveniently located in the heart of Chicago's western suburbs, the 261-bed medical center provides expert, compassionate, faith-based care in the Adventist tradition to patients at all stages of their lives. UChicago Medicine AdventHealth Hinsdale has earned a number of nationally recognized awards and safety grades, particularly for its state-of-the-art cancer center, Level III perinatal services with neonatal intensive care unit (NICU), pediatric-approved emergency room, and surgical capabilities that include da Vinci Robotic Assisted Surgery.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute: Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors. The PAR will interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. The PAR will verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service. Will serve as a mentor to new associates and assist in new employee orientation. Primary responsibilities include: registration, insurance verification, cash collections, phone management, customer service, problem solving and workflow management.

The value you'll bring to the team: Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Works daily reports as assigned and trains in other Patient Access areas. Conducts charge audits using Health Information Management staff and Nurse Auditors to resolve issues. Demonstrates the importance of quality and integrity in capturing patient information while maintaining patient confidentiality. Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards. Obtains signatures, verifies the accuracy of information, and scans documents into electronic patient records as applicable. Other duties as assigned. Collects patient portions from patients prior to or at the time of service, following applicable guidelines. Addresses billing issues between the Central Business Office and hospital staff. Monitors hotline referrals and inquiries from patients, the Central Business Office, and physicians daily. Initiates referrals to financial counselors if the patient cannot pay the amount due. Maintains an accuracy rate within departmental guidelines. Provides excellent customer service to patients, visitors, and other staff members.

The expertise and experience you'll need to succeed: High School Grad or Equiv Required Some related work experience Required Organizational Verbal Interpersonal Customer Relations Grammar/Spelling Read/Comprehend written instructions Follow verbal instructions Keyboarding (manual) Computer (visual) Knowledge of medical terminology Ability to multitask Prioritization skills Basic Cardiac Life Support (BCLS) Preferred First Aid CPR AED (CPR AED) Preferred