Patient Access Representative Lead

Opportunities At Optum

As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing Together.

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.

Location:

800 E 28^th St, Minneapolis, MN 55407

Primary Responsibilities:

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete the registration process
• Obtains signatures from patients as needed
• Directs patients to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts and in assigned work queues
• Uses resources, tools and procedures to complete registration for complex accounts
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects on patient financial obligations
• Handles complex questions as needed
• Screening and approve patients for financial assistance programs, and financial counsel as needed
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to appropriate department
• Provide customer service for inbound and outbound telephone calls
• Collaborates with leaders to ensure the team operations are staffed and working effectively and coordinates the workflow among the employees
• Identifies and brings forward trends to leadership related to daily site activities
• Exhibits behaviors and expectations that are consistent with leadership roles
• Completes Quality Audits as assigned per department guidelines
• Participates in the orientation and training of employees and provides feedback to leadership
• Will participate in on-call rotation as defined by site
• Assists and supports team in all roles
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc.)
• 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 40 hours/week, from 2:30pm - 11:00pm Monday - Friday
• Must be 18 years of age or older

Preferred Qualifications:

• Experience with electronic medical records
• Epic experience

Physical Demands:

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.