PATIENT ACCESS MANAGER

Patient Access Manager

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Duties/Responsibilities

• Participate in the goal setting process for the Patient Access Department and assists the Director of Patient Access in short and long range planning for all Registration process areas.
• Ensure efficient and effective department operations and front-end revenue cycle functions, such as: accurate demographic and insurance data collection, eligibility verification and patient payment at time of service.
• Enforces registration and departmental policies, practices, procedures and work rules in accordance with approved hospital policies.
• Plans and conducts new hire orientation and on-going training programs (i.e. regulations, technology, customer service skills, policies and procedures, etc.) for all staff. Modifies training materials/program content and creates job aids and tools as needed. Ensures staff is properly trained in all department, hospital and regulatory policies and procedures.
• Supervisory responsibility includes but is not limited to interviewing, hiring, orienting, training, communicating job expectations, assigning work, coaching, performance appraising, handling of disciplinary issues, addressing complaints & resolving problems.
• Communicates deficits and problems to Director with recommended solutions for improvements.
• Monitor department metrics to ensure goals are being met.
• Develop and implement action plans as identified.
• Maintain open communication with co-workers, physicians, hospital departments, outside vendors and management and works to improve interdepartmental relationships.
• Participate in quality improvement using observations, evaluate data collection, identify needs and implement change.
• Share On-Call responsibilities.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required

• Bachelor's Degree preferred.
• Minimum 3+ years experience working in Patient Access/ Registration process operations in a hospital and/or medical office setting required.
• Minimum of 2+ years supervisory or management experience in a healthcare setting required.
• Working knowledge of Patient Registration requirements, insurance verification, EMTALA, HIPAA, medical terminology, CPT and ICD-10 Codes, etc.
• Proficiency using a personal computer to create and manage documents, reports and presentations in Microsoft Word, Excel, and Power point is required.
• Excellent oral and written communication skills to effectively train staff and interact with patients and vendors.
• Organizational skills necessary to manage daily registration operations, coordinate multiple projects simultaneously and implement processes.

Physical/Environmental Requirements

This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled