Paramedic Communication Specialist

Medical Command Coordinator

Performs a wide range of communication duties involving the coordination of pre-hospital Medical Command with on-line physician direction, reporting pre-hospital activity and inbound ambulances to appropriate personnel, directly coordinates the Air Medical evacuation of seriously ill or injured patients from both in-hospital and pre-hospital settings. WVUH MedCom is the key link in the communication chain between air and ground pre-hospital personnel, and receiving hospital personnel.

Minimum Qualifications

Education, Certification, and/or Licensure:

• High School Diploma or Equivalent.
• Must possess current licensure as required by state board where services will be provided: WV: Paramedic Certification through the West Virginia Office of EMS. Nationally Registered Emergency Medical Technician-Paramedic through the National Registry of Emergency Medical Technicians.

Preferred Qualifications

Education, Certification, and/or Licensure:

• Successful completion and maintenance of Federal Aviation Administration (FAA) mandated training.

Experience:

• Two (2) years' experience as an Emergency Medical Technician-Paramedic.

Core Duties and Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Answers all request for medical command within two radio calls or three telephone rings.
2. Triages requests for medical command to assure the most life threatening are handled expeditiously.
3. Accurately documents medical command calls performed by protocol and/or involving physician direction.
4. Adheres to WV State Office of Emergency Services (WV OEMS) first responder, basic life support, advanced life support, C3IFT and critical care transport protocols.
5. Interacts with the medical command physician to assure the appropriate level of care is rendered in the pre-hospital setting.
6. Provides advance notice and medical report of patients to the appropriate personnel at receiving facilities in a professional, courteous, and timely manner.
7. Accurately collects and inputs data from medical command calls into the WV OEMS data base system for prehospital personnel as required by the WV OEMS.
8. Logs all productive work activities in the appropriate data base (eg. trauma pages, stroke pages, code blues, etc).
9. Functions as the communication specialist for the HealthNet Aeromedical Flight Program operated by WVU Hospitals, and assists other air medical services as needed while in the command center area.
10. Activates the paging system for HealthNet and Health Team members in order to alert crew of pending transports.
11. Screens, in collaboration with the WVUH ED attending MCP and/or prehospital field personnel, the appropriateness of all requests and takes appropriate action in accordance with HealthNet Aeromedical Policy and WV OEMS guidelines.
12. Plots accurate flight coordinates using the Flight Vector computer aided dispatch. Coordinates and obtains accurate landing zone information for all scene and hospital requests in a timely manner, including but not limited to a call sign and radio frequency to safely communicate with ground personnel.
13. Maintains complete and accurate transport request dispatch records including appropriate times; reason for denial, any extenuating circumstances, accurate patient information to include name and date of birth of the patient if available; the referring and receiving physician on interfacility transfer, and implementation of the overdue aircraft policy as necessary.
14. Receives and relays patient information from inbound ground and air transport units to the appropriate personnel. Notifies the appropriate personnel of pre-hospital activity, which will potentially impact the operation of the hospital.
15. Answers inbound ground/air transport units within two radio calls or three telephone rings.
16. Receives patient information and provides report to the E.D. Charge Nurse, his or her designee, and/or the MedCom Physician as appropriate.
17. Notifies the E.D. Staff Physician of any situation which may require implementation of the Phased Disaster Plan and makes preparations to implement the disaster plan as directed by WVU Hospital Policy and/or the E.D. Attending Physician.
18. Notifies appropriate ancillary departments of incoming patients, including but not limited to W.V.U Hospital security and E.D. Registration.
19. Coordinates MedCom's role as a regional communication and disaster resource center. Also monitors inter-hospital transports, including but not limited to Region VI & VII, VIII & IX, X & XI field personnel.
20. Monitors the West Virginia E.M.S. Communications system for malfunctions and notifies the appropriate established E.M.S. Communications System service technicians and supervision when necessary.
21. Receives Critical Care Transport requests, appropriately triages such request, and dispatches the appropriate level Critical Care Transport (CCT) certified service to handle the CCT interfacility transfer of a critically ill or injured patient.
22. Coordinates the activation of the WVU Hospital's Trauma, Code Blue, Adult Rapid Response, Stroke, Pediatric Rapid Response, Cardiac Cath., and Code H Teams.
23. Participates in continuing education activities and mandatory competencies as outlined by the manager and/or WVU Hospital Policy.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and stand for long periods of time.
• Ability to lift or push a minimum of 15 pounds.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

• Excellent communication, verbal, and writing skills.
• Ability to work under stress and handle multiple tasks simultaneously.
• Basic math skills.
• Working knowledge of word processing and database entry.

Additional Job Description

Scheduled Weekly Hours: 36 Shift: Varied (United States of America) Exempt/Non-Exempt: United States of America (Non-Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 54 WVUH Nursing Medical Command Center Address: 1 Medical Center Drive Morgantown West Virginia Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.