P&C Licensed Customer Service Representative (Hybrid)

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Are you licensed in Property and Casualty insurance and do you have customer service experience? You might be a great addition to our Personal Lines team as a Customer Service Representative!

Gallagher Customer Service Representatives work to provide outstanding service to policyholders, insurance carriers, and other parties related to personal insurance policies.  Please note additional position details below:

• The pay for the position is $21/hr.
• The position requires an active P&C license.
• You will need to be onsite full-time during the training (1 month) and until when you meet performance standards (1 - 2 months after training).   Once you meet your metrics, you will switch to a hybrid schedule where you will work the office 4 days each month.

***We are doing onsite interviews for this role on Thursday, 10/16, from 9am - 2pm.  To sign up for an interview slot, please use the link below!

Gallagher Hiring Event - P&C Licensed Customer Service Representatives

• Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction.
• Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing.
• Research inquiries about past due payments, coverage questions and lower limits letters.
• Respond to inquiries via phone, chat and email to provide policy and/or claims information and providing resolution.
• Discuss different types of policies including auto, homeowners, and umbrella policies.

• High school graduate or GED
• Minimum of 1 year of customer service experience
• Strong typing and basic computer skills

Preferred Qualifications

• Experience providing service or account management of Personal Insurance lines with a carrier or agency.
• At least a year of experience in a call center environment.
• Currently licensed in Property and Casualty Insurance.
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

#LI-MS2

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.